Senior Technical Account Manager / Virtual CIO

Salary: £60,000 - 70,000 per year

Requirements:

• Strong experience within a Managed Service Provider, technology consultancy or outsourced IT environment
• Proven experience managing senior-level client relationships
• Confidence presenting to Managing Directors, Finance Directors and leadership teams
• Experience producing technology roadmaps, budgets, improvement plans or strategic recommendations
• Broad technical knowledge across Microsoft technologies, cloud, cyber security, infrastructure and modern workplace solutions
• Ability to explain technical risks and recommendations without unnecessary jargon
• Strong commercial awareness and ability to identify genuine client opportunities
• Experience coaching, mentoring or supporting the development of others
• Proactive approach and confidence taking ownership of decisions
• Full UK driving licence and ability to travel regularly to client sites
• Ability to ask the right questions, understand the wider business picture and bring together appropriate technical expertise; deep specialist expertise in every area is not required

Responsibilities:

• Manage a portfolio of important client relationships and act as a trusted technology advisor to senior leadership teams
• Lead strategic technology reviews and client roadmap meetings
• Develop strong relationships with senior stakeholders and business leaders
• Understand clients commercial goals, operational challenges and future plans
• Produce clear technology strategies and longer-term improvement roadmaps
• Help clients plan technology budgets and investment priorities
• Translate technical risks and recommendations into straightforward business language
• Advise clients across cloud, cyber security, infrastructure, resilience, AI and automation
• Review client environments against agreed standards and best practice
• Identify technology risks, improvement opportunities and future project requirements
• Prepare and review client proposals for technical accuracy and commercial suitability
• Support and coach colleagues involved in strategic client relationships
• Maintain visibility of client priorities, opportunities and upcoming requirements
• Work with technical, service delivery and commercial teams to ensure recommendations are practical and deliverable
• Help maintain a consistent approach to strategic client engagement and support colleagues in client planning and technology alignment

Technologies:

• AI
• Cloud
• Support
• Security
• DevOps

More:

We are recruiting confidentially for an established, successful and growing technology services business and Managed Service Provider. This senior, highly client-facing role combines technology strategy, relationship management, team support and commercial awareness. It is not a hands-on support position and involves working closely with business owners, Managing Directors, Finance Directors and internal IT leaders. The role offers genuine influence over how we manage strategic client relationships, deliver technology planning and develop our wider service. Salary is £60,000 to £70,000 depending on experience, with hybrid working, regular client travel and a competitive benefits package. We will share further details about the company, working arrangements and benefits with suitable candidates during the recruitment process. Applications and initial conversations will be handled in strict confidence.

last updated 41 week of 2026