Senior Team Member, Team 3 (National Scam Response Center)

NSRC Support
 Raise a Suspicious Activity Report (SAR) on all suspected mule RHB account reported by BNM NSRC Floor Manager.
 Update and compile daily cases reported by BNM NSRC Floor Manager for record keeping and statistical reporting.
 Follow up with PDRM on customer complaint with regard to account blocking / Orders.
 Perform tagging uplifting upon confirmation from relevant parties / e-FSA.
 Respond on Branch / CCC / CA / GL Team’s queries related to NSRC

Online Banking and Scam Handling
 Perform recovery of funds for RHB and OFI victims
 Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft and similar other risks
 Conduct Investigation on reported fraud cases and conclude cases timely
 Data inputting, data maintenance and update of Loss Data Collection and Suspicious Activity Report when necessary.
 Preparation / review fraud investigation documentation
 Identify fraudulent transactions and cancel them from further processing
 Ensure zero errors on case disposition (e.g. amount / account no / case conclusion / letters, etc)
 Advice branches on action to be taken for scam related matters