Senior Systems Support Engineer

You will install, qualify, maintain, repair, and relocate laboratory instruments and control units. You will manage network connectivity, IP addressing, FortiGate firewalls, and service requests; document work; support labs; train on technical systems; and follow safety and compliance procedures.

Responsibilities

• Perform preventative maintenance and installation or operational qualifications
• Troubleshoot, repair, install, deinstall, and relocate instruments and control units
• Install or upgrade system and application software
• Establish, maintain, and troubleshoot network connections
• Map and manage IP addresses for networked instruments and systems
• Configure, maintain, and troubleshoot FortiGate firewall devices
• Diagnose network issues involving VLANs, switches, routing, DNS, and DHCP
• Provide IT hardware and networking support for research and training labs
• Document support activities in equipment management systems
• Coordinate and triage network service requests through ServiceNow
• Provide status updates and support stakeholders
• Train on instrument service, networking, and troubleshooting
• Comply with safety policies and procedures

Requirements

• Associate's degree in Electrical or Electronic Engineering, Computer Science, Information Technology with a networking focus, a related field, or equivalent education and experience
• Five or more years servicing medical or laboratory equipment or supporting networked systems in research, hospital, or clinical laboratory settings
• Hands-on networking experience with IP addressing, subnetting, VLANs, switches, routers, and firewalls
• Experience configuring and troubleshooting FortiGate or similar network security appliances
• TCP/IP
• DNS
• DHCP
• VPN
• Firewall rules
• FDA and ISO regulatory awareness
• Experience in an IVD GMP or ISO regulated environment
• CompTIA Network+, Fortinet NSE, or Cisco CCNA certification