Senior Systems Engineer- MSP at NWG Solutions – Charlottesville | Jobyssey

We are seeking a highly skilled Senior Systems Engineer to join our growing team. In this role, you will serve as a technical leader responsible for designing, implementing, and supporting complex IT environments for a diverse client base. You will handle advanced escalations, mentor junior engineers, drive standardization, and contribute to continuous service improvement across our organization.

Key Responsibilities

Advanced Technical Support & Escalations
Serve as Tier 3 escalation for complex incidents across servers, networks, cloud platforms, and security systems.
Troubleshoot and resolve high-impact issues across multi-site or multi-tenant environments.
Project Delivery & Architecture
Lead or participate in client projects including infrastructure upgrades, cloud migrations, security enhancements, and new technology rollouts.
Design scalable, secure, and standardized solutions aligned with MSP best practices.
Client Engagement & Consultation
Act as a trusted technical advisor during QBRs, strategy sessions, and project scoping.
Translate business requirements into technical solutions that meet client goals.
Infrastructure Management
Oversee implementation and maintenance of servers, virtualization platforms, storage systems, networking gear, and cloud services.
Manage backup/DR systems, patching processes, and security tools to ensure compliance and uptime.
Process Improvement & Documentation
Create and maintain detailed documentation, SOPs, and configuration standards.
Recommend and implement improvements to monitoring, automation, and service efficiency.
Mentorship & Leadership
Provide guidance, training, and knowledge transfer to junior and mid-level engineers.
Assist with technical interviews and onboarding of new team members.

Required Qualifications

5+ years of experience in an MSP or multi-client IT service environment.
Expert-level knowledge in several of the following:
Windows Server, Active Directory, Group Policy
Azure / Microsoft 365 administration
Hyper-V
Networking (firewalls, routing, switching, VPNs)
Backup and disaster recovery technologies
Security tools (EDR, MFA, identity management, email filtering)
Strong troubleshooting and root-cause analysis skills.
Experience leading IT projects from planning to delivery.
Excellent communication and customer service skills.

Preferred Qualifications

Relevant certifications
Scripting or automation experience (PowerShell preferred).
Experience with RMM/PSA tools

What We Offer

Competitive salary and performance bonuses
Professional development and certification reimbursement
Flexible work arrangements
Opportunities to work with cutting-edge cloud and security technologies
A collaborative, supportive engineering culture

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Work Location: In person

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