iT360 · Wairau Valley, Auckland ·
Senior Systems Engineer at iT360, an Auckland MSP, acting as trusted technical advisor to enterprise clients — assessing environments, building roadmaps, and leading end-to-end delivery of infrastructure and cloud projects with Microsoft 365, Aruba networking, and WatchGuard firewalls.
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About the role
iT360 is seeking an experienced Senior Systems Engineer to serve as a trusted technical advisor to our enterprise clients.
This role combines deep technical expertise with strong client relationship management, requiring someone who can design solutions, lead project delivery, and provide strategic technology guidance to our managed service portfólio.
Key responsibilities
Serve as the primary technical point of contact for a portfolio of enterprise clients (typically with 50-150 employees)
Conduct regular onsite visits and strategic planning sessions with client stakeholders
Assess client technical environments and provide recommendations for improvements and optimisation
Develop technology roadmaps aligned with client business objectives
Build and maintain trusted advisor relationships with key decisionmakers
Lead end-to-end delivery of infrastructure and cloud projects
Design, scope, and validate technical solutions to meet client requirements
Implement and optimise Microsoft 365 environments, including migrations and integrations
Deploy and manage network infrastructure solutions (Aruba switching, WatchGuard firewalls)
Execute server migrations, office setups, and other infrastructure initiatives
About you
4-5 years of experience in IT infrastructure and systems engineering, preferably within an MSP or enterprise environment
Strong technical foundation across Microsoft 365, networking, and infrastructure technologies
Demonstrated experience designing and implementing enterprise IT solutions
Proven ability to lead technical projects from conception through delivery
Experience with network infrastructure (switching, firewalls, wireless) and cloud platforms
Excellent communication and written skills with the ability to translate complex technical concepts for diverse audiences
Strong problem-solving abilities, analytical thinking and a high level of attention to detail
Self-motivated with the ability to work independently while knowing when to collaborate
Professional demeanor suitable for executive-level client interactions
Highly responsive, comfortable managing ambiguity and adapting to changing priorities
About us
iT360 is a growing business with a long history of serving New Zealand businesses with IT services. Established in 1994 in Auckland, we continue to pursue relevance by transforming and investing into the future of what businesses need to make them become more productive.
Our team of experienced engineers works collaboratively to solve complex technical challenges and drive value for our clients.
We invest in our people and foster an environment of continuous learning and professional growth.
iT360's fast-moving, enjoyable and collaborative workspace is where we value our staff and their ideas and together make solutions that deliver great results all round.
Compensation & Benefits
Compensation will be commensurate with experience and qualifications. We offer a comprehensive benefits package and opportunities for professional development.
Application Process
If you’re excited about making a difference for the good as our trusted technical advisor in the IT, AI & Automation world, then we’d love to hear from you!
Interested candidates should submit their CV along with a cover letter outlining their relevant experience and interest in this position.
Apply Now!
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