Who We Are
Five Star Bank is an award-winning and high performing $5.4 Billion community business bank operating through 10 offices - 4 in the Capital Region, 3 in the North State, 2 in the San Francisco Bay Area, and 1 in the Central Valley, as well as administrative offices in Newport Beach and Downtown Sacramento. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us.
Position Overview
The Senior Systems Administrator serves as the Bank's primary Level 3 technical resource by being responsible for enterprise systems administration, advanced troubleshooting, project implementation, vendor coordination, and technical mentorship across Microsoft 365, identity, server, and related technologies, while maintaining strong documentation, change management, security, and service quality standards.
Essential Job Functions
- Administer, configure, maintain, secure, and troubleshoot Microsoft 365, Microsoft Entra ID, Active Directory, Windows Server, system software, security configurations, user access, and other related technologies and systems.
- Serve as the primary Level 3 escalation resource by investigating, troubleshooting, and resolving issues across identity, endpoints, applications, servers, cloud services, and security controls, including root-cause analysis and corrective action recommendations.
- Monitor and analyze systems, logs, alerts, events, and technical trends to identify service-impacting conditions, recurring issues, operational risks, and opportunities for improvement.
- Provide advanced support and administration for hosted and server-based applications, secure file transfer solutions, endpoint technologies, branch systems, connectivity services, authentication platforms, and technology deployments.
- Lead and support technology projects, including planning, integration, testing, and implementation.
- Develop and maintain technical documentation, procedures, configuration records, troubleshooting resources, and knowledge-transfer materials.
- Support disaster recovery, business continuity, information security, audit, risk management, change management, regulatory compliance, and operational resilience activities.
- Identify and Implement improvements to technical processes, automation, system reliability, operational efficiency, and end-user adoption of enterprise technologies.
- Mentor support staff while promoting cross-training across the team.
- Serve as the primary liaison with managed service providers and technology vendors.
- Assist individuals to get maximum usefulness from enterprise technologies.
- Other duties as assigned.
- Comply with all Anti-Money Laundering Laws and Regulations.
Preferred Background
- Strong experience administering and troubleshooting Microsoft 365, Microsoft Entra ID, Active Directory, Windows Server, and other related technologies in an enterprise environment.
- Ability to independently troubleshoot complex technical issues and perform root-cause analysis.
- Strong experience analyzing Windows, Microsoft 365, identity, applications, servers, networking, cloud services, and security controls.
- Working knowledge of DNS, DHCP, TCP/IP, routing, switching, firewalls, VPNs, and enterprise connectivity troubleshooting.
- Experience with PowerShell or other scripting and automation tools for administration, diagnostics, and process improvement.
- Experience with Microsoft Intune and endpoint administration.
- Experience working with managed service providers and technology vendors.
- Strong critical thinking, analytical, problem-solving, organizational, communication, and time-management skills.
- Ability to mentor technical staff and communicate technical concepts clearly to both technical and non-technical audiences.
- Experience with secure file transfer technologies, enterprise application integrations, and financial services or other regulated environments preferred.