Senior System Analyst

Overview

The role will collaborate closely with key stakeholders to understand business requirements and work closely with IS vendors/partners in getting solutions and changes implemented. You will translate business requirements into designs and actionable plans. You are required to drive fast and sustainable growth in services to address customer needs and objectives.

Responsibilities

• Lead and contribute to the end-to-end solution design process, ensuring alignment with business objectives and technical requirements.
• Liaise with business users to collect and prioritize requirements and be Point of Contact (POC) for all business requirements.
• Collaborate with cross-functional teams to gather requirements and translate them into effective system designs.
• Provide technical consultancy, expertise, and advice on matters of solution feasibility, application design, and integration.
• Understand business models and drivers and translate them into either platform configuration or specification for new implementation or even new product offerings.
• Work with partners to define technical strategies that will drive business effectiveness and improve business offerings.
• Assist with RFP/RFT responses to provide technical know-how and expertise.
• Prioritise projects and manage multiple stakeholder expectations.
• Manage vendors / partners to ensure that they meet project milestone / timeline.

Requirements

• Degree in Computer Science, Computing or related field of technical study with at least 5 years of systems analysis and design or related experience in providing end to end solution design.
• Strong background or knowledge in telecommunications industry is an advantage.
• Knowledge in areas of mobile networks, CRM (e.g., Compax, SalesForce, Cloudsense) and Billing (e.g, Matrixx) is an advantage.
• Knowledge in Outsystems and agile methodology is an advantage.
• Knowledge in Frontend development technologies (e.g, Flutter, Vue.js) is an advantage.
• Excellent communication and collaboration skills. Able to communicate clearly and professionally in a fast-paced, deadline-driven business environment.
• Strong conceptual and problem-solving abilities.
• Excellent organization skills and comfortable with multi-tasking under a dynamic environment.