POSITION OVERVIEW
We are seeking a Senior System Administrator to join our dynamic infrastructure team at a growing company. This role is pivotal in leading the development of internal RMM system, security procedures, documentation, and enabling the helpdesk. As a key technical expert, you will handle advanced system administrative functions, Tier 3 escalations, provide advanced troubleshooting, and collaborate with cross-functional teams to enhance our IT systems. If you thrive in a fast-paced environment and are passionate about building secure and robust solutions while contributing to a company's growth, we want to hear from you!
KNOWLEDGE SKILLS REQURED
Integrity
Adhere to Fracht’s Core Values and Vision. Ability to operate in an open and honest manner and achieve a trusting and reliable relationship with team members, customers, and vendors. Ability to accept mistakes and learn from them without apportioning blame.
Flexibility
Learn and keep up to date with new developments, procedures, and regulations. Work efficiently in an environment with multiple shifting priorities.
Communication
Effectively listen and communicate clearly with team members, customers, and vendors. Ability to interpret and disseminate information promptly.
Problem Solving Measure effectiveness in understanding problems and making timely practical decisions. Ability to work well in groups and/or individually to develop alternative solutions.
Accountability
Justify responsible actions and decisions to management. Be a reliable team player who can make accurate decisions with sense of urgency.
DUTIES AND RESPONSIBILITIES
- Own NinjaOne RMM and Microsoft Intune as the technical lead: policy design, configuration profiles, compliance policies, and tenant hygiene.
- Design and operate the patching program for workstations and servers — patch rings, maintenance windows, pilot testing, rollback, and reporting against defined patching goals.
- Own Windows Autopilot provisioning and the standard device baseline, including application packaging and deployment.
- Build the automation layer: PowerShell, RMM scripted remediations, and scheduled routines that resolve common conditions without human involvement.
- Instrument the fleet — monitor system health, performance, capacity, and configuration drift across servers, desktops, and cloud services, with reporting that drives action.
- Drive configuration standards and consistency so junior admins can manage systems confidently and end users get a predictable experience.
- Advanced administration of workstations, servers, and cloud infrastructure.
- Lead administration of enterprise applications and services (Entra ID, Microsoft 365, DNS) and other SaaS platforms, establishing standards for the support tiers to follow.
- Contribute to availability and disaster recovery readiness: auditing systems and backups, defining recovery processes, and developing and testing per-service runbooks.
- Develop security processes and documentation to support new security policies for a growing organization implementing ISO 27001.
- Help oversee managed network infrastructure, including firewalls, switches, and Wi-Fi.
- Enforce and update security policies and compliance controls, using automation to report on posture and assist remediation.
- Serve as the escalation point for complex issues beyond the capabilities of junior admins, providing advanced troubleshooting across software, hardware, and network.
- Partner with our managed service provider to drive continuous alignment on policy, standards, and SLA performance.
- Participate in IT infrastructure projects — migrations, cloud adoption, hardware and software upgrades — including developing and executing project plans.
- Collaborate with stakeholders to align technical work with business needs.
- Mentor junior team members, and build the tooling, standards, and documentation that push resolution down to Tier 1.
- Participate in a limited emergency on-call rotation.
EDUCATION AND/OR WORK EXPERIENCE REQUIRED
- 5+ years in systems administration, including 2+ years owning endpoint management at scale.
- RMM – Automation/scripting, Patching, software deployment
- Team player with positive attitude and sense of urgency.
- Through documentation skills
- Be able to work independently and stay on task.
- Network fundamentals, subnetting, basic network services, DNS, DHCP.
- Deeper knowledge of M365 including Security, O365, Intune, MFA, Defender, Teams Voice, SSO, Security practices.
- Customer service and Communication skills
- Experience with Azure joined workforce heavily leveraging SaaS applications
- Expert level problem solving skills
- Network fundamentals, DNS, DHCP, IP Subnetting, VLANS, VPN tunnels, client, hardware
- Backup systems and practices
- Working with MSP to continuously drive alignment on policies and SLA
- General VOIP Administration
- Ability to scope, and execute smaller projects
- Shape and develop IT systems for other team members to use
- Develop documentation for IT support and security related practices.
- Limited travel to remote offices
PHYSICAL REQUIREMENTS
- Safely and successfully performs the essential job functions consistent with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards.
- Must be able to lift and carry up to 20 lbs.
- Must be able to sit for prolonged period of time in office environment, desk setting
- Must be able to talk, listen and speak clearly on telephone.
Diversity and Inclusion:
We
believe in creating an inclusive environment where everyone feels empowered and
supported. We encourage individuals of all backgrounds, identities, and
abilities to apply. We are committed to diversity and are proud to be an equal
opportunity employer.