Senior Support Microsoft 365 Engineer (f/m/d)
Axpo · Madrid, ES ·
- Work mode
- Hybrid
- Seniority
- Senior
- Category
- Support
- Experience
- 5+ years
Axpo · Madrid, ES ·
Join Axpo Services EMEA in Madrid and become the senior technical owner of our Microsoft 365 collaboration experience. Help us resolve complex issues, eliminate recurring problems, and keep thousands of colleagues productive and secure.
What you will do:
Own expert-level administration and troubleshooting across the M365 stack – Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and Defender-related controls
Act as senior escalation point for complex, high-impact incidents, driving them to resolution together with technical teams, vendors and Microsoft support
Lead root-cause investigations using message traces, audit logs, diagnostics and PowerShell, distinguishing symptoms from underlying causes
Drive problem management: analyze ticket trends and recurring issues, define corrective actions, and track them until measurable improvement is achieved
Design and maintain automations, self-service tools and diagnostic scripts that reduce avoidable manual support effort
Coach 1st-level colleagues and create knowledge-base articles, runbooks and troubleshooting guides that raise resolution quality across the team
What you bring & who you are:
University degree in business informatics, computer science or equivalent professional experience
5+ years in IT support, application or infrastructure support, including solid hands-on experience with Microsoft 365 in an enterprise environment
Strong, practical knowledge of Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune, Purview and related identity/security concepts
Experience leading structured troubleshooting and problem-management processes, with a methodical, improvement-driven mindset
Confident with PowerShell – ideally complemented by Microsoft Graph, Power Automate or similar automation tools
Fluent in English and comfortable communicating with stakeholders at all levels; even if you don't tick every box, we look forward to your application
About the team:
You'll join a collaborative, international IT team that values ownership, continuous improvement and open exchange. We support each other across borders and welcome every perspective that helps us deliver a better service.
At our company, we strive to create a culture of continuous learning, personal growth, and inter- national community involvement. We're passionate about providing our employees with the tools and resources they need to succeed, and we're confident that you'll love being part of our team!
Working Hours
We offer flexible working hours to accommodate your work schedule. We can work part of our time remotely and the rest at our offices in Madrid, Torre Europa.
Meal allowances
You can enjoy delicious meals on us, no matter if you are working remotely or on-site.
*Option to use it for public transportation or childcare instead.
Internet Compensation
We cover the cost of your home internet connection, as we understand how essential connectivity is in the modern workplace.
Training courses
Our company is committed to helping our employees grow and develop their skills, which is why we offer a variety of industry- specific training courses and a learning channel.
Gym Coverage
Stay active and healthy with our 90% coverage benefit, which provides access to the nearby gym: Forus Selection to keep you energized throughout the day
Health Insurance
We take the health and well-being of our employees seriously, which is why we offer a comprehensive health insurance plan and the option to extend it to your spouse and children.
At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.