Salary: £60,000 - 65,000 per year
Requirements: - We require strong hands-on experience with Microsoft infrastructure, including Windows Server, Active Directory, Microsoft 365, Azure, Exchange, Intune, and virtualisation platforms.
- We require solid networking knowledge covering firewalls, VLANs, switching, routing, VPNs, and wireless technologies.
- We require at least 5 years of IT support experience.
- We require a Microsoft Azure accreditation.
- We require the right to work in the UK full time.
- We require the ability to work in person at our Aylesbury location.
- A bachelors degree is preferred.
- Willingness to travel up to 25% is preferred.
Responsibilities: - We act as the primary escalation point for complex technical issues from 1st and 2nd line support teams.
- We diagnose and resolve advanced infrastructure, server, network, and cloud-related issues.
- We take ownership of incidents, problems, and service requests through to resolution.
- We perform root cause analysis on recurring technical issues and implement permanent fixes.
- We ensure issues are resolved within agreed SLAs and communicate effectively with stakeholders throughout.
- We administer and support Windows Server environments.
- We manage and troubleshoot Active Directory, Group Policy, DNS, and DHCP.
- We support and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and Entra ID.
- We manage Azure infrastructure and services where applicable.
- We support endpoint management solutions such as Microsoft Intune and Autopilot.
- We assist with migrations, upgrades, patching, and system improvements across Microsoft platforms.
- We maintain and support backup, disaster recovery, and business continuity solutions.
- We troubleshoot and support LAN, WAN, VPN, and wireless environments.
- We configure and maintain switches, routers, firewalls, and access points.
- We diagnose issues relating to TCP/IP, DNS, DHCP, VLANs, NAT, routing, and network security.
- We support site-to-site and remote access VPN configurations.
- We assist with network design, performance analysis, and ongoing optimisation.
- We work with third-party ISPs and providers to resolve connectivity issues.
- We support virtualised environments such as VMware and/or Hyper-V.
- We monitor server, storage, and network performance and recommend improvements.
- We manage patching, updates, and security hardening across systems.
- We support server builds, hardware replacements, and infrastructure refresh projects.
- We maintain technical documentation, diagrams, and support procedures.
- We participate in infrastructure projects, deployments, rollouts, and migrations.
- We provide technical input into solution design and implementation plans.
- We support onboarding of new clients, systems, and technologies where required.
Technologies: - Active Directory
- Azure
- Cloud
- Hardware
- Hyper-V
- Support
- LAN
- Microsoft 365
- Microsoft Intune
- NAT
- Network
- Security
- SharePoint
- TCP/IP
- VPN
- VMware
- Windows
- Office 365
More:
We are seeking an experienced and highly capable Third Line IT Support Engineer to join our technical team in Aylesbury (HP20 1TW). The role is based in person and offers a salary of £60,000 to £65,000 per year. We provide benefits including casual dress, company pension, and on-site parking. This is a hands-on technical role within a customer-focused team, supporting advanced Microsoft infrastructure, networking, virtualisation, and infrastructure projects.
last updated 38 week of 2026