Senior Support Engineer - Americas
Validation Cloud · Americas ·
- Work mode
- Remote
- Seniority
- Senior
- Category
- Support
- Experience
- 6+ years
Validation Cloud · Americas ·
Validation Cloud is the AI platform powering Web3 finance. The company delivers products across Data x AI, Staking, and Node API—trusted by billions in staked assets with #1 global node performance. At the core is Mavrik, its proprietary intelligence engine that reimagines how institutions interact with and analyze Web3 data. Backed by over $20M in venture funding and a world-class team spanning San Francisco, New York, London, and beyond - Validation Cloud is building the future of the internet.
As a Senior Support Engineer, you will play a critical role in delivering a best-in-class customer experience for our enterprise blockchain products. You'll serve as a key technical liaison between our customers and engineering teams, ensuring that our infrastructure and services are performing reliably, securely, and at scale. This is an opportunity to work at the intersection of blockchain and cutting-edge infrastructure, where your impact will directly support the success of Validation Cloud’s #1 Ranked Node API product and Enterprise Staking solution.
You will work across teams to triage complex issues, drive operational improvements, and help scale support processes to meet the needs of our growing customer base. You’ll also have a hand in evolving our tooling, documentation, and monitoring to make support more efficient and proactive.
💸 Competitive salary and equity options
🏥 Comprehensive health insurance coverage, including medical, dental, and vision
🌴 Generous vacation time and paid time off
🌍 Fully remote work
🏙️ Biannual company offsite
🤝 Dynamic and collaborative work environment
🚀 Opportunity to work with a talented and passionate team in a fast-growing industry
📱Cell Phone Stipend
💻 Hardware included
Validation Cloud is proud to be an equal opportunity employer and does not discriminate on the basis of race, religion, sex, national origin, age, disability, or any other legally protected status. We welcome and encourage applicants from all backgrounds and identities to apply for this position!
🛡️ Integrity We empower our team to do the right thing, even when no one is watching. We encourage exuding and practicing trust so that our team members always ask for help when they need it and trust their team’s input.
⭐ Commitment to Excellence We’re constantly raising the bar to meet our standard of a “high-degree of execution.” We practice this standard daily in interactions with our team and customers to ensure excellence in everything we do.
🎯 Determination We never ever give up. Our team isn’t deterred by short-term disappointments and we challenge ourselves to deliver customer results efficiently and effectively no matter what.
🏆 Solutions Orientation We’re a low ego team with an insatiable desire to find the right answer and fix the problem. No task is too small because we have a bias towards action and finding the solution for our customers.
At Validation Cloud, we’re not just supporting Web3—we’re redefining how institutions access and analyze blockchain data. With cutting-edge products across Data x AI, Staking, and Node API, we’re creating measurable impact in a fast-moving space that’s shaping the future of the internet. Join us and play a pivotal role in building the AI platform powering Web3 finance!