Senior Specialist, LCS Product Business Analyst

Job Description

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Centre helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

As a Sr. Business Analyst within the Enterprise IT Legal, Compliance & Security Value Team, you will support the Compliance Product Line, delivering technology solutions for the Ethics & Compliance Office (ECO). You will play a critical dual role within the Restricted Party Screening (RPS) program: (1) driving ongoing, complex integrations across multiple enterprise systems, and (2) providing expert support for existing capabilities and new enhancements for RPS Dashboards and RPS Portal. Over time, this role may expand to support additional programs and products across the broader Compliance Product Line. You will be responsible for timely and comprehensive evaluation and analysis of requirements to support the implementation of new change requests from business stakeholders. This position demands advanced analytical, technical, and stakeholder management skills, with the ability to operate in a highly fragmented and compliance-driven environment. You will work closely with product managers, delivery leads, engineering teams, and business stakeholders to ensure alignment between compliance requirements, system integrations, and end-user needs. You should be ready to work independently, take ownership of complex workstreams, and contribute proactively to team success.

What will you do in this role

• Lead and coordinate ongoing RPS integrations, managing dependencies across diverse enterprise systems (e.g., SAP, Wall Street Suite, Veeva CRM, and others), and ensuring alignment with compliance and business requirements.

• Conduct in-depth discovery, requirements gathering, and gap analysis for new integrations, including system interviews and research under significant time and capacity constraints.

• Proactively identify and mitigate risks related to integration delays, system updates, resource shortages, and external technology supplier dependencies. This includes monitoring and addressing data quality and data integrity issues from external data providers, ensuring ongoing compliance across all RPS solutions.

• Serve as the primary point of contact for RPS Dashboards and Portal support, implementing new change requests from business stakeholders. Design and deliver enhancements to Dashboards and Portal, ensuring data quality, compliance, and usability for all stakeholders.

• Prepare, maintain, and update comprehensive documentation (including software development lifecycle, or SDLC, artifacts), user stories, and acceptance criteria in alignment with organizational standards.

• Manage stakeholder communications, set expectations, and drive consensus on priorities and timelines, especially when facing conflicting requirements or pushback.

• Support the testing process by creating and, when necessary, executing test cases, and helping to prepare test data to accelerate and maintain integration timelines.

• Participate in Agile ceremonies and support the delivery manager by collaborating with team members in regular meetings, resolving blockers and dependencies, and managing team coordination activities (e.g., vacation calendars).

• Champion innovation by identifying and driving creative problem-solving approaches, including AI proof-of-concepts and tools that improve integration processes, test data generation, and overall team productivity.

• Support teams seeking to integrate with the RPS platform, assisting with routine requests such as API access and test data needs, and escalating complex issues as appropriate.

• Contribute to broader Compliance Product Line initiatives as the portfolio evolves, applying and developing business analysis skills across additional compliance programs and technology solutions in partnership with the Ethics & Compliance Office.

• Work within a matrix organizational structure, reporting to both the functional manager and collaborating with the Product Manager. Participate in product planning, execution, and delivery, ensuring alignment with both functional and product goals.

What should you have

Primary Skills -Business AnalystSDLC DocumentationMulesoft integration
Seccondary Skills - SDLC

Must Have

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• 7+ years of hands-on experience in business analysis for large-scale, multi-system enterprise environments, preferably in regulated industries (pharmaceutical, life sciences, compliance, or similar).

• Demonstrated expertise in leading complex system integrations and supporting business intelligence/reporting solutions, including navigating ongoing integrations in an evolving system landscape with frequent updates.

• Advanced system thinking and ability to map and manage dependencies across multiple enterprise platforms and data sources.

• Proven ability to manage multiple concurrent projects and change requests under tight deadlines and resource constraints.

• Exceptional analytical, problem-solving, and stakeholder management skills, with a high degree of proactiveness, independence, and ownership.

• Familiarity with Agile/Scrum methodologies, including experience participating in ceremonies and supporting delivery management.

• High degree of initiative, self-sufficiency, adaptability, and ownership in a dynamic, high-pressure environment.

• Knowledge of GRC (Governance, Risk, and Compliance) principles and enterprise risk management.

Nice-to-Have / Beneficial

• Strong experience in dashboard/portal design, support, and enhancement, with a focus on compliance, data quality, and end-user usability.

• Experience with technology supplier management and troubleshooting data quality issues from external providers.

• Experience bringing innovative and creative problem-solving skills to bear on technical product and integration process improvements, including AI-driven solutions.

• Knowledge of supply chain processes and platforms, experience with ServiceNow, and understanding of enterprise risk & compliance as well as SDLC documentation.

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Required Skills:

Agile Methodology, Animal Vaccination, Asset Management, Benefits Management, Data Quality, Digital Technology, Digital Transformation, Information Technology Operations, Life Science, Management System Development, Product Management, Product Planning, Requirements Management, Stakeholder Communications, Stakeholder Relationship Management, Strategic Planning, Supplier Management, Supplier Relationship Management, System Designs, System Integration

Preferred Skills:

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Secondary Language(s) Job Description:

#MSDHYDIT

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

09/11/2026

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