Senior Specialist, Client Operations

We’re seeking a future team member for the role of:

Senior Specialist to join our Client Operations, Ginnie Mae Operations team. This role is in New York, NY

In this role, you’ll make an impact in the following ways:

• Direct Contact with clients for troubleshooting, correcting errors/exceptions and inquiries
• Independently assist clients by responding to phone, email, and other inquiries regarding supported services
• Provide daily Reconciliations as well as metrics. Reviews daily open items to ensure proper follow-up and closure
• Meet all Service Level Agreements for daily deliverables
• To successfully ensure all tasks and assigned projects deliverables are met
• Prepare, Participate and Conduct requested Trainings – Internal and External

To be successful in this role, we’re seeking the following:

• Bachelor's degree or the equivalent combination of education and experience is required.
  • 5-7 years of total work experience preferred.
• Preferred Customer Service experience
• Excellent verbal and written skills
• Excellent Communicator
• Provides quality support to clients with routine transactions and processes daily. Under direct supervision, assist clients by responding to phone, email and other inquiries regarding company products, services and procedures.
• Provides basic technical assistance to clients and assists in responding to straightforward client inquiries
• Provide Daily, Weekly, Monthly, Quarterly, Semi and Annual Metric, Business and Management reporting
• Support the Operations Manager on special tasks and projects