Senior Solutions Engineer

You will serve as a trusted technical advisor to prospective and existing customers, helping them evaluate, integrate, launch, and scale solutions built on zerohash's infrastructure. This is a highly customer-facing role, and you will partner closely with Sales, Relationship Management, Product, and Engineering to drive successful integrations and production launches. You will be measured not only on successful integrations, but on helping customers reach production and generate meaningful business outcomes on the platform. This is a fully remote role for a candidate based in the US and/or Canada.

Responsibilities

• Become a subject matter expert on zerohash products, APIs, trading infrastructure, and integration patterns
• Serve as the primary technical advisor throughout the customer lifecycle, from evaluation through production launch
• Lead technical discovery sessions, architecture discussions, and product demonstrations
• Advise customers on integration best practices across REST APIs, FIX connectivity, and trading workflows
• Troubleshoot technical issues and help customers accelerate time to production
• Translate customer requirements into actionable feedback for Product and Engineering teams
• Partner with Sales and Relationship Managers to drive customer adoption and growth

Requirements

• 3-5+ years of experience in Solutions Engineering, Sales Engineering, Technical Consulting, Technical Account Management, or similar customer-facing technical roles
• Experience supporting brokerage, trading, exchange, market infrastructure, or crypto infrastructure products
• Experience with FIX protocol and FIX-based integrations
• Strong understanding of APIs, REST, and distributed systems
• Experience troubleshooting technical integrations across multiple systems
• Familiarity with SQL and at least one scripting language such as Python, JavaScript, or Go
• Excellent communication and presentation skills
• Ability to communicate effectively with both technical and business stakeholders
• Ability to operate independently in a fast-paced environment

Benefits

• Healthcare Insurance: zerohash covers roughly 100% of employee premiums as well as a portion of spouse/children (U.S. only)
• Vision & Dental Insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH Yearly Stipend
• L&D Yearly Stipend (after 6 months)