Senior Solutions Engineer

You will act as the technical lead for partners, demonstrating platform capabilities and APIs, designing integrations, and guiding customers through evaluation, implementation, and launch. You will document solution designs, troubleshoot integration issues, provide technical support during onboarding, and communicate customer needs and product feedback to internal teams while staying current with crypto industry trends.

Responsibilities

• Become an expert on zerohash’s platform capabilities, APIs, and integration pathways.
• Serve as the technical lead and main technical contact for partners throughout the customer lifecycle (pre and post-sale).
• Partner with the Sales team to demonstrate to customers how zerohash can address their use cases and technical requirements by designing solutions, sharing integration best practices, and creating sales collateral.
• Synthesize customer requirements into documented solution designs and customization requests for internal teams.
• Collaborate with Implementation Managers to ensure smooth implementations and successful launches for partners.
• Provide technical support to help partners resolve issues that impede adoption and usage during implementation.
• Share customer interests, needs, and product feedback with internal zerohash Product teams.
• Maintain awareness of the internal roadmap and new product features to evangelize with customers.
• Continuously learn and update skills and keep aware of industry trends in the cryptocurrency and blockchain technology space.

Requirements

• 3+ years of experience in client-facing solutions engineering, technical sales, or consulting roles at a SaaS fintech company.
• Excellent knowledge of web services, APIs, and related standards such as HTTP and REST; understanding of web architecture and data exchange between systems.
• Experience with SQL, JavaScript, Python, and/or Golang.
• Domain expertise in FIX protocol, brokerage operations, or trading environments.
• Self-starter able to take on tasks with minimal oversight.
• Excellent written and verbal communication and presentation skills.
• Ability to interact with enterprise customer teams at various technical and non-technical levels.
• Ability to clearly articulate technical topics to a non-technical audience.
• Knowledge of digital assets, asset settlement, lending, yield, and defi products (preferred).

Benefits

• Healthcare insurance with roughly 100% of employee premiums covered and a portion of spouse/children (U.S. only)
• Vision & Dental insurance (U.S. only)
• Chance to earn equity
• Maternity & Paternity leave (after 6 months)
• WeWork All Access Membership
• WFH yearly stipend
• L&D yearly stipend (after 6 months)