Senior Solutions Engineer at tsmg – Warsaw | Jobyssey

About the Role

We are looking for a Senior Solutions Engineer to support customer engagements and help design impactful AI and automation solutions for enterprise environments.

In this role, you will work closely with Sales, Engineering, and Customer Success teams to understand business needs, present technical solutions, and support successful implementations. This position combines technical expertise with customer-facing responsibilities and is ideal for someone who enjoys solving complex business challenges through technology.

Responsibilities

Pre-Sales & Technical Enablement

Partner with Sales teams to understand customer requirements and design tailored automation and AI-based solutions
Deliver product demonstrations, proof-of-concepts (POCs), and technical presentations
Lead technical discovery sessions and contribute to solution architecture and integration planning
Support technical validation activities throughout the sales cycle

Solution Design & Delivery

Translate business requirements into scalable and maintainable technical solutions
Collaborate with Engineering and Implementation teams during onboarding and deployment phases
Provide technical guidance and troubleshooting support during key customer engagements

Customer Engagement & Advisory

Build trusted relationships with customers as a technical advisor
Help customers navigate technical challenges and identify potential risks proactively
Support strategic customer discussions and escalations when needed

Cross-Functional Collaboration

Work closely with Product, Engineering, Sales, and Customer Success teams to improve solution delivery and customer experience
Contribute to technical documentation, enablement materials, and internal training resources
Share customer feedback to support product and process improvements

Industry & Technology Awareness

Stay informed on AI, automation, cloud technologies, and enterprise software trends
Participate in webinars, industry events, and knowledge-sharing initiatives
Help position the company as a trusted technology and solutions partner

Requirements

Bachelor’s degree in Computer Science, Engineering, Business, or a related field
5+ years of experience in Solutions Engineering, Pre-Sales, Technical Consulting, or similar customer-facing technical roles
Experience with voice technologies, customer interaction platforms, or workflow automation solutions
Strong understanding of enterprise systems, APIs, integrations, and cloud environments
Ability to explain complex technical concepts to both technical and non-technical audiences
Native-level or highly fluent Polish and English language skills
Strong communication, presentation, and stakeholder management skills
Comfortable working in fast-paced, high-growth environments with multiple priorities

Preferred Qualifications

Experience with CRM platforms or pre-sales tools
Familiarity with cloud platforms such as AWS, Azure, or Google Cloud
Knowledge of automation workflows, APIs, or integration frameworks
Experience supporting enterprise-scale implementations and customer success initiatives

What We Offer

Opportunity to join a fast-growing technology company focused on AI and automation
High-impact role working on enterprise-level solutions
Collaborative international team environment with strong cross-functional exposure
Competitive compensation and career growth opportunities
Open, supportive culture with flat hierarchies and direct collaboration across teams
Flexible hybrid working environment

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