Senior Solutions Engineer

General Description: As a D2L Senior Solutions Engineer, you will act as a strategic technical leader responsible for designing, developing, and delivering innovative, scalable, and secure solutions that address complex business challenges. This role requires a blend of deep technical expertise, strategic thinking, and strong communication skills to effectively partner with cross-functional teams, customers, and stakeholders. You will be at the forefront of driving solutions, enabling digital transformation, and ensuring alignment between technology and business objectives.

Others on the team look up to you for your expert guidance and coaching and you regularly share best practices and tips to help others grow and develop.

Major Responsibilities:

• Become a hands-on expert in the Brightspace platform. You won’t just need theoretical knowledge of how things work, but you will be expected to try things out and make sure they work in practice. You will need to get creative and sometimes approach and re-approach a solution until you find the right fit.
• Support the sales process by becoming an expert in D2L products and services, including functionality, usage, architecture, and deployment.
• Prepare and present persuasive and expertly tailored product demonstrations before a wide variety of audiences and under challenging circumstances. Audiences could be new or seasoned users, executives at a conference table, university faculty in a lecture theatre or HR and L&D professionals piled into stadium seating. Needs could be vague or extremely unique, and timelines to prepare can vary.
• Build compelling, value-oriented presentations while partnering with your sales team to prep for such presentations.
• Conduct needs analysis sessions with prospects to understand their infrastructure, needs and potential customizations they may require.
• Provide feedback to product management teams regarding use cases and trends in the field.
• Create technical documentation and materials as required for your prospects.
• Be the conduit through which internal SMEs are contacted and engaged in sales opportunities.
• Attend sales presentations, meetings, and conferences as required (travel 25-50%), and be willing to work various hours across North America from PST to EST.
• Engaging in proposal writing - review requirements, identify optimal product mix, address gaps and assessing competitive alignment, and culminating in the creation of clear, concise responses.

Competencies:

• Strong drive to achieve results .
• Strong personal leadership skills with passion to coach and mentor others.
• Organized and analytical, with excellent communication and presentation skills.
• Demonstrated ability to understand complex business challenges and apply creativity and problem-solving to meet client needs.
• Excellent presentation skills with the ability to speak with confidence to a variety of audiences, effectively articulating technical concepts in a meaningful way.

Skills & Experience

• 5+ years experience in a related role; further experience in pre-sales consulting viewed advantageously
• Must be very comfortable with technology and a ‘button clicker’ personality
• Must be familiar with learning management systems, Brightspace being a bonus
• Should also understand the technology ecosystem that surrounds an LMS and the types of responsibilities and concerns users have that run those systems
• Have a deep interest in education, corporate learning and educational technology
• Be confident in front of audiences in an ‘expert’ capacity
• Be highly engaging in person and virtually
• Must have excellent writing and comprehension skills
• Be experienced working with remote teams and communicating via instant messaging, online forums, and through email
• Should be moderately comfortable with last minute demands for travel and be ready to be flexible with a variety of incoming requests
• Experience meeting multiple objectives in an entrepreneurial environment with minimal supervision
• Demonstrated fluency in both English and Spanish, with excellent written and verbal communication skills, is essential.
• Must be able to travel 30%+

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Variable Incentive or commissions, and more.

Base Salary Range (Annual)
EUR 60,000 - EUR 80,000