Senior Solutions Designer – Oracle Siebel CRM / Adobe AEM

Important: This is a 100% onsite position at 222 Jarvis St., Toronto, Monday to Friday. The resource must be available to work 7.25 hours per day between 8:00 AM and 5:00 PM, excluding lunch.

• Design hosting and application technology solutions based on client business requirements, OPS standards, policies, architecture principles, best practices, and cost models.
  
• Gather, analyze, and document business and technical requirements.
  
• Develop business design documents and document functional and non-functional requirements.
  
• Develop high-level application flows that support and demonstrate business requirements.
  
• Develop detailed functional design documents.
  
• Create detailed process flows and high-level screen designs mapping business process steps to application views.
  
• Design solutions that incorporate user experience, accessibility, WCAG, and AODA requirements.
  
• Conduct or support user research and usability testing.
  
• Develop user personas and user journey maps.
  
• Analyze user feedback and translate identified issues and pain points into solution improvements.
  
• Create wireframes and high-fidelity mockups using tools such as Figma or Adobe XD.
  
• Develop use cases, including business and system use cases, and identify/document business rules.
  
• Create and analyze business requirements documentation.
  
• Identify solution risks and develop mitigation strategies.
  
• Develop QA plans and write test cases.
  
• Develop and document UAT test strategies, scenarios, and plans.
  
• Create and maintain business architecture artefacts.
  
• Develop application screen mockups and screen flows and translate workflows into wireframes/prototypes.
  
• Develop application view visibility and CRUD (Create, Read, Update, Delete) matrices.
  
• Apply industry standards and best practices when evaluating and designing technology solutions.
  
• Assess existing systems for technical performance, capacity, scalability, and suitability.
  
• Make recommendations regarding system enhancement, expansion, renovation, migration, or replacement.
  
• Participate in planning, migration, implementation, and sustainment of large and complex technology initiatives.
  
• Evaluate emerging technologies, products, and technology trends against short- and long-term client requirements.
  
• Collaborate with business and technical stakeholders to bridge business requirements and technical solutions.
  
• Support change management activities and apply appropriate change management methodologies.
  
• Prepare technical documentation and solution design materials.
  
• Work effectively within large, multidisciplinary teams and meet aggressive project timelines.
  

Requirements

• At least 7+ years of experience designing solutions using Oracle Siebel CRM or Adobe AEM technologies.
  
• 7+ years of experience with Siebel and/or Adobe AEM solution implementation.
  

• Experience developing business design documents.
  
• Experience defining and documenting functional and non-functional requirements.
  
• Experience developing high-level application flows supporting business requirements.
  
• Experience developing functional design documents.
  

• Demonstrated experience creating and updating business architecture artefacts.
  

• Experience creating detailed process flows.
  
• Experience developing high-level screen designs that map process steps to application views.
  
• Experience developing application screen mockups and screen flows.
  
• Experience translating screen designs and workflows into wireframes and/or prototypes.
  

• Demonstrated experience creating and analyzing business requirements documents.
  
• Demonstrated experience developing business/system use cases.
  
• Demonstrated experience identifying and documenting business rules.
  

• Experience designing solutions incorporating user experience and accessibility requirements, including WCAG/AODA.
  
• Experience conducting user research and usability testing.
  
• Experience developing user personas and user journey maps.
  
• Experience analyzing user feedback and designing solutions addressing user issues and pain points.
  
• Experience creating wireframes and high-fidelity mockups using Figma, Adobe XD, or equivalent UI prototyping software.
  

• Demonstrated experience creating QA plans and writing test cases.
  
• Demonstrated experience documenting test strategies, scenarios, and plans for User Acceptance Testing (UAT).
  

• Demonstrated experience identifying project/solution risks and providing appropriate solutions or mitigation strategies.
  
• Strong analytical, problem-solving, and decision-making capabilities.
  

• Demonstrated experience with change management methodologies.
  

• Experience developing application view visibility and CRUD matrices.
  

• Demonstrated experience with Rational Unified Process (RUP).
  

• Excellent written and verbal communication skills.
  
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
  
• Strong interpersonal skills and ability to work effectively within multidisciplinary teams.
  
• Demonstrated ability to work effectively with both functional and technical teams.
  
• Ability to work as part of a large project team and collaborate closely with individual team members.
  
• Ability to bridge client business requirements with technical team solutions.
  
• Proven ability to work under pressure, manage aggressive timelines, and adapt to changing priorities.
  

• Integrated networking technologies
  
• Mainframe and midrange server technologies
  
• Enterprise storage and SAN technologies
  
• Personal computer/system technologies
  
• Enterprise infrastructure and architecture
  
• OPS directory and messaging standards
  
• Infrastructure policies, procedures, and standards
  
• Facility infrastructure/service delivery processes
  
• Technology cost models and procurement processes
  
• Security and recovery procedures
  
• Technical specifications for installation, testing, and performance
  
• Performance and capacity assessment
  
• Highly available and mission-critical applications
  
• Large, complex system development and implementation projects
  
• Technology migration and sustainment
  
• Technology evaluation and modernization
  
• Cost/benefit analysis
  
• Basic project management methodologies, including PMBOK
  
• Analytical tools and processes
  

• Government enterprise architecture and technology standards
  
• Public-sector governance and documentation practices
  
• Corporate QA standards
  
• Large-scale government technology implementations
  
• Government business processes and stakeholder environments
  

• Experience with a Public Sector Transfer Payment / Grant Model.
  
• Experience ensuring that corporate QA standards are followed and maintained.
  
• Previous Ontario Public Service or other Canadian public-sector experience.
  

• Experience working with Oracle Policy Automation (OPA) and/or Oracle Intelligent Advisor (OIA) is a strong asset.