Senior Solutions Consultant

Position Summary:

The Solution Consultant role is a highly visible, field-facing strategic role for a subject matter expert who wants impact without people management. The incumbent will use appropriate education to protect retention, accelerate solution adoption, and strengthen Pareto’s position as a strategic partner — not just a vendor. This role complements Customer Management by bringing advanced solution, technical, and clinical depth to our highest-priority customers.

The Solution Consultant is responsible for driving thoughtful adoption and value of Pareto’s priority Savings Engine solutions through education-first engagement, deep expertise, and strong cross-functional collaboration. This role supports consultants and employers by driving solution adoption, educating on solution value, identifying implementation risk early, and serving as a primary escalation point for complex questions.

The Solution Consultant partners closely with Account Managers, Product, Clinical, and vendor partners to ensure solutions are positioned appropriately, implemented effectively, and continuously improved based on field feedback.

Key Responsibilities:

Drive Solution Adoption (Balanced with Education)

• Lead or support strategic consultant and employer meetings to explain solution value, fit, and integration in a disciplined, education-first manner.
• Build confidence through education with the goal of converting appropriate opportunities into adoption.
  • Focus on priority solutions including: Rightway, Lyra, PRxC, Springbuk, Renalotic, Found, First Stop Health & other high priority solutions
• Partner with Account Managers to reduce solution complexity and elevate credibility in the field.

Provide Deep Technical and Clinical Expertise

• Deliver strategic education to help employers and consultants get the most from adopted solutions.
• Serve as the escalation point for technical and clinical questions related to Pareto solutions.
• Leverage knowledge to enhance credibility and support informed decision-making.
• Engage internal clinical, product, and vendor resources as needed to support successful outcomes.

Enable the Field

• Deliver internal and external training to increase Account Manager confidence in technical and clinical discussions.
• Raise the baseline level of solution knowledge across the field, reducing long-term dependency on escalations.
• Identify risk early through oversight and reporting; partner with Product and vendors to resolve issues proactively.

Own the Feedback and Vendor Loop

• Partner with Product to define vendor support needs, including escalation paths, dedicated support models, or engagement tools.
• Act as a bridge between the field, Product, Clinical, and vendor partners to improve solution performance at scale.

Success Metrics

• Adoption & Outcomes - Increased adoption of Savings Engine solutions across the book of business.
• Engagement Effectiveness – Strong hit rate on engagements that lead to solution adoption. Balance of education & adoption leading to Pareto being seen as a strategic partner.
• Operational Effectiveness - Reduced time-to-resolution for solution escalations including fewer stalled implementations tied to solution complexity or lack of education.
• Enablement Impact - Increased Account Manager confidence in technical and clinical discussions (measured via internal feedback or survey)

Required Qualifications / Skills:

Technical & Clinical Aptitude

• Clinical or pharmacy experience is preferred.
• Experience supporting complex health, pharmacy, or cost-containment solutions.
• Ability to quickly learn, synthesize, and explain new solutions and integrations.

Consultative Communication

• Strong presentation and facilitation skills with the ability to simplify complex concepts.
• Credible and confident with consultants, employers, and internal partners.

Learning Agility

• Comfortable operating in a fast-evolving product and market environment.
• Curious, adaptable, and proactive in developing expertise.

Cross-Functional Collaboration

• Proven ability to partner effectively with Product, Clinical, Vendors, and Customer Management teams.
• Strong organizational and follow-through skills.

Customer-Centric Mindset

• Outcome-oriented approach grounded in trust and long-term value creation.
• Consultative, non-transactional sales mindset.

Minimum Requirements:

• Bachelor's degree
• Experience in healthcare, benefits consulting, pharmacy or related field.
• Willingness to travel as needed to support field engagements, upward of 50% travel.
• 7+ years of relevant experience

Perks & Benefits:

• Fully paid medical, dental, and vision benefits.
• Flexible PTO
• 401k company contribution
• Tuition reimbursement
• Professional development allowance
• Transportation allowance and daily parking reimbursement
• Engaging hybrid work environment