Senior Solutions Architect

General Summary
The Sr. Solutions Architect is part of a team responsible for designing comprehensive solutions including facility layout, innovative automation solutions, MHE, IT system, operational processes, and workflows.
The position uses their knowledge & understanding of engineering, operational flow and system capabilities to support the development of the solution, ensuring the business requirements are met, with the lowest cost that meets the customer needs, operational efficiency, and productivity standards.
Primary Responsibilities
1. Supports the team helping to align IT, Engineering and Operations capabilities to form a solution that can be marketed, sold, and executed to meet customer needs.
2. Works with customer implementation teams to resolve issues, and work with product management teams to deliver the solutions required for the timelines.
3. Responds to new business and customer enhancement opportunities which includes response document and supports the inputs into pricing of strategic business solutions.
4. Supports the development of Statement of Work with customer, ensures customer requirements, service levels and integration point are clearly understood and communicated.
5. Supports customer meetings, develops presentations communicating the solutions for Pre and Post sales.
6. Documents and supports the IT system identification, gap analysis in relation to providing potential customers a full integrated supply chain solution.
7. Supports and works with teams that develops the full solution that encompasses engineering, operational flows, and system capabilities, ensuring the business requirements are met, with the lowest cost that meets the customer needs, operational efficiency, and productivity standards.
8. Engages Sales, Operations, IT and other stakeholders to validate new business scope and solution design.
9. Support team by organizing and facilitating reviews of customer contract documents, technical specifications and data analytics to ensure correct operating models are designed and technologies selected to support customer requirements.
10. Collaborates with implementation teams to determine cross-program impacts, interdependency of work and priorities, capacity, plans for communication, coordination and delivery of implementation.
11. Interacts with Product managers and implementation agile team to review demos to validate the most critical aspects of a solution and ensuring the right systems solutions needed for customer implementations.
12. Builds relationships and influences leadership, customers, Architects, Product Managers and customer implementation team to deliver solution that conform to repeatable standard.
13. Works to establish, maintain, and update strategy (methodology, processes, standards, tools, services) used in customer implementations.
14. Strong partnership and collaborating with IT and business teams to ensure timely customer value delivery.
15. Ensure FedEx brand standards are upheld, particularly in the delivery of customer facing standards.

Education/Experience
1. Bachelor's Degree in Science, Technology, Engineering or Math required with 4-6 years of experience as minimum. In addition to minimum experience, an additional four (4) years of relevant, demonstrated experience working as a key member of a project team developing business processes, solutions, creating business requirements and delivering business capabilities will be considered in lieu of a degree.
2. Experience in Warehouse Management Systems specifically in Manhattan Warehouse Management Operating System (WMOS) is preferred.
3. Experience in facilitating project teams for developing end to end solution including operational engineering, systems, implementation, customizations, and enhancements in with Enterprise Warehouse Management Systems (WMS) for 3PL customers.
4. Demonstrate good understanding of the Warehouse Management related business process flows.
5. Understanding of Manhattan system process flows desired.
6. Knowledge on the typical integrations such as between an ERP and WMS systems
7. Excellent written and verbal communication and presentation skills.
8. Excellent stakeholder management skills with emphasis on customer service.
9. Strong team player.
10. Knowledge of Agile and Lean values/concepts
11. Uses solutions-based thinking in problem solving, asking probing questions and looking for underlying issues.
12. Strong influencing skills with customers to understand the system and capabilities for deliverables.
13. Strong verbal and written communication skills necessary to inform teams and stakeholders.
14. Business acumen and ability to understand the larger company strategy.
15. Software skills, including use of Microsoft Office and web-based applications.

• Requirements, Perks, and Benefits (US -- Exempt)

  Physical & Cognitive Requirements (With or Without Accommodation)

  • Ability to follow policies and procedures.
  • Ability to read, write, and interpret information.
  • Ability to add, subtract, multiply, and divide.
  • Ability to use hands to finger, handle, or feel.
  • Ability to sit, walk, or stand for the duration of the shift.
  • Must possess visual acuity to perform essential job functions.
  • Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
  • Ability to lift/carry items up to 50 pounds.

  Equal Opportunity Employer

  FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

  E-Verify Program Participant

  Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (for U.S. applicants and employees only). Please click below to learn more:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / Spanish

  FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

  Perks and Benefits at FedEx Supply Chain (FSC)

  • Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
  • 401(k) plan with company match after 1 year
  • Tuition reimbursement program
  • Holiday pay and accrued paid time off programs offering both Vacation and PTO
  • Medical, dental, vision, and voluntary benefits available on day one
  • Basic life insurance
  • Basic AD&D coverage
  • Supplemental Life and Supplemental AD&D
  • Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
  • Paid parental leave for both moms and dads
  • Paid bereavement and jury duty

  Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

  Job Disclaimer (US)

  Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.