Senior Solutions Architect

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Solution Architect partners with the Enterprise field sales team to discover and understand customer business challenges, complex processes, and architectural landscapes in order to build world-class integrated solutions leveraging Docusign’s platform and suite of products. Through engaging stories and custom-built demonstrations, the SA illustrates how Docusign's Intelligent Agreement Management (IAM) platform helps companies create, commit, and manage agreements, backed by the #1 provider in e-signature and a recognized leader in contract lifecycle management (CLM).

This position is an individual contributor role reporting to the Sr. Manager, Solutions Consultant.

Responsibility

• Collaborate with the Enterprise field sales team to cultivate and secure net-new business within an assigned territory and targeted accounts

• Uncover, comprehend, and document complex business challenges, processes, and enterprise architecture

• Engage in meaningful business and technical conversations, sharing industry insights with key stakeholders from all levels and business units within large enterprise organizations

• Establish technical credibility and build confidence in recommended solutions leveraging your product expertise, custom product demonstrations, technical Q&A, business process diagrams, and product roadmap discussions

• Articulate selected recommendations and the business value they provide to diverse audiences

• Work collaboratively with sales partners and other internal teams to provide a world class experience

• Support Solutions Consultants on defining solutions and building tailored demonstrations

• Facilitate scalable approach to Customer POCs and trials

• Standardise demo environments and “standard demo” approach for SC team

• Help drive demo excellence

• Demo and sell based on value selling methodologies defined by the company and a strong understanding of IAM and CLM

• Design reference architectures that guide partners in integrating Docusign IAM with platforms such as Microsoft Copilot, Salesforce Agentforce, SAP Joule, and Frontier LLMs like Claude, ChatGPT, etc.

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5+ years experience in a technical Pre-Sales role selling enterprise level software

• BS/BA degree or equivalent in relevant work experience

Preferred

• Strong communicator, articulate the company vision, strategic messages, and use cases

• Experienced in delivering custom software demonstrations, whether in-person, via web presentation, or via phone

• Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs

• Proven experience working with employees at all levels of an organization

• Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems

• Proven experience with software system configuration and integration

• Familiarity with system integration methods such as web services, SOAP APIs and REST APIs

• Familiarity with HTML, XML, and structured data

• Willingness to travel 30% or more as needed

• Fluency in Spanish and English

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

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