Senior Solution Delivery Consultant - Post Implementation

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures they remain engaged, supported, and less likely to be at risk.

We’re looking for someone with strong skills in healthcare technology. A background in EHR systems, particularly myAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the post-acute and human services markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Senior Solution Delivery Consultant- Managed Services

As a Senior Solution Delivery Consultant in Managed Services, your ability to build lasting client relationships, paired with your expertise in myAvatar, drives meaningful long term impact. Working post-implementation, you support established clients by offering expert guidance, system optimization, and strategic recommendations that drive value and stability. Your ability to build lasting relationships and understand each client’s unique environment ensures they remain engaged, supported, and less likely to be at risk.

We’re looking for someone with strong skills in healthcare technology. A background in EHR systems, particularly myAvatar, is highly valuable. Experience in clinical workflows, data analytics, and healthcare billing is a strong plus. The ideal candidate will be able to translate data into actionable insights, support technical reporting needs, and contribute to client success across a variety of healthcare IT challenges. Strong project and task management skills, along with the ability to work independently and solve problems efficiently, are essential for thriving in our fast-paced, client-facing environment.

Responsibilities

• Complete complex system configuration and assist with testing as necessary; ensure proper configuration management and change control processes
• Gather and document business requirements based upon client requirements and known system functionality
• Lead design sessions to uncover interdependencies and design decision impacts using recommended practices
• Responsible for training, coaching, guiding and mentoring Application Analysts and Consultants
• Identify, resolve and report solution status, risks, and issues to client and Netsmart leadership; analyze data to determine configuration readiness
• Develop client relationships and navigate through conflict and complex relationship situations to achieve business objectives
• Identify and execute process improvement opportunities and efficiencies
• Identify and generate documentation for best practices in methodology

Qualifications

Required

• Bachelor's degree or equivalent relevant work experience
• At least 2 years of health care information technology implementation experience including troubleshooting data and software applications
• At least 1 year of process improvement experience
• At least 1 year of project execution experience

Preferred

• Experience with programming solutions similar to JAVA Script, HTML, CSS, Asp.NET, C#, Visual Basic, VB.net
• Experience with Netsmart EHR solutions
• Experience within the Netsmart client industries (clinical, human services, long-term care, senior living, etc.
• Experience with reporting solutions similar to Crystal Reports, SSRS, SQL, Tableau, SSIS
• At least 2 years' Netsmart EHR solution work experience (myAvatar)
• Experience in Billing system maintenance or implementation
• Experience with CPT/HCPCS coding for behavioral health, including inpatient and outpatient services.
• Experience with 837P/837I claims, and clearinghouse workflows.
• Knowledge of remittance processing, 835 interpretation, and denial management.
• A/R knowledge, including aging, reconciliation, and follow-up strategies.
• Familiar with eligibility verification and Medicaid/Medicare billing, including MCOs.
• Understanding of reimbursement models (FFS, CCBHC, case rates, DRG, value-based).
• Collaborative approach to aligning billing with clinical documentation and compliance.

Expectations

• Potential travel 20% of the time as needed
• Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

#LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart’s sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart’s third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please use this form to request details which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

Netsmart's Job Applicant Privacy Notice may be found here.