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Why we're hiring:
As part of WPP’s multi-year Enterprise Technology transformation, the Global CRM Programme is a critical capability driving improved client engagement, commercial visibility, and data-led growth.
We are consolidating multiple legacy CRM platforms into a single, enterprise-wide Microsoft Dynamics solution—introducing significant technical complexity and a clear need for strong architectural leadership.
We are therefore hiring a Senior Solution Architect to:
- Define the end-to-end technical architecture for WPP’s global CRM platform
- Ensure the solution is scalable, secure, high-performing, and maintainable
- Translate complex business requirements into robust, future-proof designs
- Enable the successful consolidation of diverse legacy CRM solutions across agencies
As Senior Solution Architect, you will be accountable for designing the technical blueprint of WPP’s enterprise-wide Microsoft Dynamics CRM platform. You will ensure alignment with WPP’s broader enterprise architecture and apply best practice across Dynamics 365. Working closely with business, functional, and technology teams, you will help shape a cohesive, integrated platform that balances global consistency with local flexibility—providing a strong and sustainable foundation for WPP’s agencies, markets, and clients.
What you'll be doing:
- Lead the end-to-end architecture and technical design of the global Microsoft Dynamics 365 CRM platform, ensuring alignment with enterprise architecture and the CRM roadmap
- Define technical standards, design patterns, and specifications across customisation, configuration, extensions, and integrations
- Translate complex business requirements into scalable, secure, and high-performing solutions within the Dynamics ecosystem
- Partner with the Global CRM Systems & Data Integration Lead to establish integration patterns across key enterprise systems (e.g. finance, marketing, identity, analytics)
- Oversee the design of data migration from multiple legacy CRM platforms, ensuring integrity, consistency, and quality
- Provide technical leadership and guidance to development teams, system integrators, and external partners throughout delivery
- Evaluate and recommend Dynamics 365 capabilities, add-ons, and Azure services aligned to programme objectives
- Ensure the solution meets security, performance, scalability, and maintainability standards
- Identify and mitigate technical risks, dependencies, and constraints across the architecture
- Contribute to Design Authority and Programme Board discussions, clearly articulating and defending architectural decisions
- Support release planning and market on-boarding by ensuring technical readiness, stability, and resilience
What you'll need:
- Proven experience as a Solution Architect delivering large-scale, global CRM transformation programmes
- Deep expertise in designing and implementing Microsoft Dynamics 365 solutions (Sales, Service, and Marketing modules preferred)
- Strong understanding of cloud architecture patterns, design principles, and best practices for enterprise applications
- Hands-on experience with Azure services (e.g. Functions, Logic Apps, Data Factory) to integrate and extend Dynamics 365
- Solid knowledge of data modelling, migration strategies, and data governance within a CRM environment
- Ability to translate complex business requirements into clear, structured, and technically sound architectural designs
- Excellent communication and stakeholder management skills, with the ability to clearly articulate complex technical concepts to non-technical audiences, including senior leaders
- Proven experience collaborating with system integrators, development teams, business analysts, and functional leads in a global, federated environment
- A pragmatic, outcome-focused mindset with a strong emphasis on sustainability, long-term value, and technical excellence
- Confident in making informed technical trade-offs and clearly articulating their business impact
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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