Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities:
- Monitoring application and infrastructure health using Dynatrace, Splunk and Zabbix, responding to P1 (Priority 1) alerts, and performing initial-level debugging and escalation to ensure minimal downtime.Good to Have
- Basic scripting in Shell, Java or PowerShell for alert automation and log parsing
- Troubleshoot application startup failures and deployment issues
- Investigate REST API failures, connection issues and timeout problems
- Analyze slow transactions using Dynatrace PurePath tracing
- Incident Management & Debugging
- Perform initial triage and root cause analysis (RCA) for P1 incidents
- Follow defined runbooks and SOPs for common P1 scenarios
- Coordinate with application, database, network and infrastructure teams during incidents
- Escalate unresolved issues to L2/L3 teams with proper documentation
- Update incident tickets in tools such as ServiceNow or Jira with findings and actions taken
- Participate in post-incident reviews and contribute to RCA documentation
- Communication & Reporting
- Send timely incident notifications and status updates to stakeholders
- Maintain shift handover notes with open issues and pending actions
- Document recurring issues and suggest improvements to monitoring setup
- Attend daily/weekly operations review meetings
- Monitoring & Alerting
- Monitor real-time dashboards in Dynatrace, Splunk and Zabbix during assigned shifts
- Acknowledge and triage incoming P1 alerts within defined SLA timeframes
- Ensure all critical alerts are reviewed and no alert goes unattended
- Validate alert thresholds and reduce false positives by working with senior engineers
- Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements
Required Qualifications:
- Knowledge of Kubernetes / containerized environments / Azure for pod-level debugging
- Understanding of CI/CD pipelines and deployment processes
- Proven exposure to APM concepts and cloud platforms (AWS/Azure/GCP basics)
- Monitoring & Observability Tools
- Hands-on experience with Dynatrace: dashboards, PurePath tracing, Smartscape and Davis AI
- Working knowledge of Splunk: log analysis, SPL queries, saved searches and alerting
- Familiarity with Zabbix: host monitoring, triggers, templates and alert management
- Incident Management
- Experience handling P1/P2 incidents: triage, escalation and resolution
- Knowledge of ITIL fundamentals: incident, problem and change management
- Familiarity with ServiceNow or Jira for ticket management and documentation
- Proven ability to follow runbooks and SOPs independently
- Debugging & Root Cause Analysis
- Experience correlating data across multiple tools to isolate failures
- Basic understanding of application performance monitoring (APM) concepts
- Proven ability to analyze logs, traces and metrics to identify root cause
- Proven comfortable working with Linux command line for basic server-level debugging
- Scripting & Automation
- Proven ability to write and optimize SPL queries in Splunk
- Proven exposure to API-based integrations between monitoring tools
- Application Troubleshooting
- Experience troubleshooting Java applications built using Spring Boot and Microservices
- Proven ability to analyze Java exception logs and stack traces
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.