Senior Software Engineer (Maintenance & Support)

Do you have a strong passion for solving technical problems? Join us and be part of the family that believes in good software design, delivering quality well-tested solutions. Help establish Ufinity as the trusted partner by constantly achieving a pinnacle of excellence in our ideas, solutions and services!

Software Maintenance & Support (M&S)

Role and responsibilities

Incident Response and Triage:

• Manage and monitor production support Mailbox and take appropriate actions on incoming cases.

• Create a ticket if necessary

• Troubleshooting and issues resolution: investigate and identify the underlying cause of app issues by understanding business and functional requirements, analyzing logs, examining source codes and performing data queries.

• Implement fixes and workarounds: data patching, educate end users on workarounds, and configuration adjustments.

• Consult dev teams for resolution if required.

• Escalate to relevant dev teams if involved in code fixes or system enhancements.

Schedule maintenance support:

• Communicate with the external agency and relevant stakeholders on the scheduled maintenance before and after maintenance.

• Apps testing after maintenance

• Ensure app services are back to normal after maintenance

Perform BAU activities:

• Monitor the performance and availability of applications

• Monitor successful runs of batch jobs

• Account Review: Annual and monthly review for OS, DB, Priviledge user accounts, Outsystem, GCC 2.0 etc)

Role Requirements:

Technical Skills

• Troubleshooting and analytical skills

• Knowledge of log analysis and debugging techniques

• Basic understanding of SQL and database querying

• Familiarity with monitoring tools and systems

• Understanding of application architecture and infrastructure

Educational/Professional Background

• IT-related degree or equivalent experience

• At least 2 years of experience in application, software support, and development, with greater emphasis on supporting production issues and troubleshooting

• Knowledge of incident management

Soft Skills

• Good communication skills (written and verbal)

• Strong stakeholder management and problem-solving abilities

• Good time management and prioritisation skills

• Positive mindset and ability to work under pressure

• Customer service orientation

Positive Attitude & Mindset

• Proactive approach to problem-solving

• Willingness to learn and adapt to new changes

• Team player with a collaborative mindset

• Takes ownership of issues through to resolution

• Open to feedback and continuous improvement

• Shows initiative in identifying and suggesting process improvements