Senior Software Engineer
Genesys · Budapest, Hungary ·
- Seniority
- Senior
- Category
- Software engineering
- Experience
- 6+ years
- Company size
- 1000+
Genesys · Budapest, Hungary ·
project44 · Bangalore
Build and maintain cloud-native messaging services that integrate with social platforms like WhatsApp and Facebook, routing and tracking messages at scale while leveraging AI-assisted development tools.
Be the one building AI-powered experiences where they matter most.
At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
Summary
We are seeking a Senior Software Engineer to join the Digital Social and Messaging team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital channels such as Google, X, Facebook, Instagram, WhatsApp
In this role, you will help deliver scalable, secure, and reliable social and messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels.
The ideal candidate is an experienced senior engineer who can deliver high quality features independently, influence architectural direction, and make reliability, scalability, and operability decisions on his own.
Responsibilities / Job Duties:
Build and maintain integrations with digital channels and social platforms such as Google, X, Facebook, Instagram, WhatsApp, and other third-party providers.
Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.
Design and implement features supporting vendor integration, data aggregation, data retrieval, message routing, delivery, tracking, analytics, observability, and operational tooling.
Write and maintain automated tests across unit, integration, end-to-end test layers and continuous operations automation.
Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.
Contribute to technical design reviews, code reviews, and engineering best practices.
Participate in the team’s on-call rotation and contribute to continuous improvement of service operations.
Contribute to a culture of innovation by experimenting with new technologies, AI-assisted development workflows, and modern engineering approaches that improve scalability, developer productivity, and user experience
Leverage AI-powered and “vibe coding” style development tools responsibly to accelerate prototyping, implementation, testing, and operational efficiency while maintaining strong engineering quality standards
Minimum Requirements
6+ years of experience in software engineering, with a strong focus on backend and distributed systems
Upper intermediate or above written and spoken English
Proficiency in Typescript and Java with the ability to work across multiple backend technologies
Experience working with NoSQL or relational databases.
Experience building and operating cloud native or microservice-based applications.
Hands-on experience with automated testing and continuous integration and deployment practices.
Self-starter with strong problem-solving skills capable of translating problems into practical solutions.
Desired Skills & Experience
Experience with AWS services such as Lambda, DynamoDB, S3, ALB, SQS, SNS, EventBridge, EC2
Experience with DynamoDB or other NoSQL data stores.
Familiarity with multiple programming languages such as Java, JavaScript, TypeScript, Python
Experience in the full SDLC, including design, development, deployment, and production support.
Understanding of distributed system design, scalability, and high availability patterns.
Strong understanding of RESTful API design and service-oriented architecture.
Experience with monitoring, observability, alerting, and incident management tools.
Experience building or supporting real-time messaging or collaboration platforms.
Experience with Google, X, Facebook, Instagram, WhatsApp, or other third-party providers.
Experience using AI-assisted engineering tools and workflows to improve developer productivity, code quality, and delivery speed.
Experience working in distributed teams.
Work Environment
The best of both worlds: the stability of a multinational company and the flexibility and speed of a startup
Remote-friendly team with distributed collaboration across regions and time zones.
Regular and mandatory participation in code reviews, technical discussions, and design reviews.
Strong focus on operational excellence, continuous learning, and continuous improvement.
Adherence to the Genesys Code of Business Conduct and Ethics.
Cafeteria, health insurance, life insurance
And there is a fabulous new HQ near Nyugati Railway Station at Budapest
#LI-MC1
Working at Genesys
Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.
What Happens After You Apply
After you apply, here's what you can typically expect:
Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit .
Reasonable Accommodations:
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