scan-com · New York City ·
Senior engineer building the internal Fulfillment platform that runs Scan.com's patient imaging journey end-to-end — scheduling, preauthorization, referral ingestion, dashboards, and automation for operations teams. Core stack is Ruby on Rails and Postgres, with heavy focus on scalable operational workflows.
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We're . We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.
We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.
We’re looking for a Senior Software Engineer, Fulfillment, at an exciting time — we’ve successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Millions of people wait too long for a diagnosis. Come help us fix that.
's Fulfillment product is the core engine of the company. We use an internal portal that manages the entire patient lifecycle, from referral receipt to radiology reports sent. With it, we are able to schedule patients, assess patient preauthorization, handle medical forms, send notifications, route images and reports, generate invoices & claims — all connected to hundreds of imaging centers and health systems.
As a Software Engineer, Fulfillment, you will architect and build the systems that make these workflows robust, automated, and efficient. This problem area requires genuine passion for scaling operational workflows, working collaboratively with internal operations teams, and the discipline to acutely understand the ins-and-outs of high throughput workflows at scale. The reality is that we are helping hundreds of patients to get imaging done every day, and our team is passionate to make sure folks get their care with little to no friction.
As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:
Design and implement patient intake workflows. This includes finishing medical forms, scheduling appointments, and receiving relevant reminders.
Architect a monitoring system of patients in their journey at scale for operations leadership.
Develop delightful and efficient dashboards for scheduling operations, legal operations, and patient services team members.
Own the automation layer for the operations team: automatic referral ingestion, automatic task assignment, AI voice reminder calls, and dashboards that surface issues to operational leads before they affect patient service expectations.
You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:
Experience with shipping complex internal operations dashboards and creating delightful experiences.
Proficiency in backend development within modern web stacks—particularly Ruby on Rails and Postgres with an emphasis on building reliable, scalable services and maintaining architectural rigor over specific language choice.
Familiarity with RESTful API integration patterns, including schema versioning, backward compatibility, and API contract management
Strong operational instincts: you instrument what you build, you think about failure modes before they happen, and you treat on-call escalations as a signal about systemic gaps
Experience in healthcare is a plus, but not required. We care far more about your engineering depth than your industry background
We're building something that matters. Every scan we speed up is a real person waiting on an answer, and that urgency runs through everything we do. We move fast, we own outcomes, and take pride in our output. If you like ambiguity, working with ambitious people, and want your work to visibly move the needle, you'll feel at home here.
We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability:
Introductory video call with our Senior Talent Partner, approximately 30 minutes.
Video call and coding exercise with a software engineer on the team, approximately 60 minutes. This will be a live assessment of your technical skill.
Assessment stage. This will be cross functional in nature, and will assess your systems design skills along with your ability to evolve a feature with your future teammates.
Final round with our Chief Technology Officer and Chief Product Officer. This round will assess alignment with our company values.
Offer!
We go beyond the basics with our benefits package. Here’s what you can
expect from us:
Salary range of $180,000 - $200,000
Equity
Flexible hybrid work options
Dedicated personal development budget
Medical, vision, and dental coverage
28+ days of paid time off across PTO and wellbeing days, so you can show up at your best
Paid parental leave
401k retirement plan
All the equipment you need to do your best work
Inclusive, people-first policies designed by our team, for our team
is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.
If you need an accommodation to apply or interview, contact us at [email protected].
We look forward to receiving your application!
customerio · EMEA Remote