Senior Software Engineer

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

Our Cloud & Production Engineering team builds and operates complex solutions for global business challenges that cross cultures and legal jurisdictions and impact millions of people and businesses every day. We create, maintain, and operate scalable technology and data solutions that deliver an exceptional experience for our customers. We embrace Agile principles and values, favor DevOps practices, and view infrastructure as code as a foundation for scalable, secure, and reliable operations. We are looking for an engineer who combines deep PostgreSQL expertise with strong automation, systems thinking, and operational ownership. Docusign is looking for a seasoned Senior Database Reliability Engineer (DBRE) to design, operate, and continuously improve highly available PostgreSQL platforms across cloud and production environments. In this role, you will own database reliability standards, architecture patterns, operational runbooks, service-level objectives, and recovery strategies. You will partner closely with application, infrastructure, security, and platform engineering teams to provide a dependable PostgreSQL foundation for critical services. You will bring together deep knowledge of PostgreSQL internals, production operations, cloud infrastructure, Kubernetes, and automation. You will also help build guardrails and self-service capabilities that enable application teams to provision and operate databases consistently and safely. This is an individual contributor role with broad technical influence and a strong mentoring focus.

This position is an individual contributor role reporting to the Senior Director, Software Engineering.

Responsibility

• Design, operate, and continuously improve highly available PostgreSQL environments across cloud and production platforms
• Define and implement database reliability standards, reference architectures, operational runbooks, and service-level objectives
• Lead capacity planning, performance tuning, query optimization, indexing strategies, and storage growth management
• Establish and maintain backup, restore, point-in-time recovery, disaster recovery, and business continuity processes
• Design, validate, and test replication, failover, partitioning, connection pooling, and high-availability solutions
• Monitor database health, latency, throughput, resource utilization, replication lag, errors, and reliability trends; turn findings into measurable improvements
• Develop automation for provisioning, configuration, upgrades, patching, schema changes, maintenance, and decommissioning
• Create guardrails, APIs, and self-service tooling that enable application teams to provision and operate PostgreSQL databases consistently
• Evaluate new PostgreSQL capabilities, managed database services, extensions, operators, and operational tooling for production suitability
• Participate in incident response and on-call rotations, improving detection, diagnosis, mitigation, and prevention of database-related incidents
• Document technical decisions, operating procedures, failure modes, recovery strategies, and operational readiness criteria
• Mentor engineers and contribute to a culture of automation, operational ownership, learning, and continuous improvement
• Collaborate with engineering teams, technical leaders, security partners, and other cross-functional stakeholders to define durable platform solutions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of hands-on software development experience in an object-oriented programming language such as C#, C++, or Java
• 5+ years of experience operating PostgreSQL in large-scale, highly available production environments
• Experience with PostgreSQL internals, transactions, locking, write-ahead logging (WAL), vacuuming, autovacuum, replication, and recovery
• Experience with database performance analysis, query plans, indexing, connection management, and workload optimization
• Experience designing and validating backup, restore, disaster recovery, and business continuity solutions
• Experience with infrastructure as code and automation using Terraform, Ansible, or equivalent tools
• Experience with Python, Go, Shell, or another scripting or programming language
• Experience communicating clearly with engineering teams, technical leaders, and cross-functional partners
• Experience troubleshooting complex production issues, making sound tradeoffs, and driving problems to resolution

Preferred

• Experience in a Database Reliability Engineering, platform engineering, or production engineering role
• Experience with PostgreSQL operators, managed PostgreSQL services, Patroni, PgBouncer, or comparable technologies
• Experience operating multi-region or globally distributed database platforms
• Familiarity with Kubernetes-based database deployments and GitOps practices
• Experience building internal platforms, APIs, or self-service workflows for database consumers
• Knowledge of database security, compliance controls, audit requirements, and threat modeling
• Experience establishing SLOs, error budgets, operational readiness reviews, and reliability scorecards
• Experience with major cloud platforms and cloud-native observability, automation, and cost-management practices
• Relevant cloud, PostgreSQL, Kubernetes, or reliability engineering certifications

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

Washington: $158,300.00 - $232,575.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at [email protected].

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at [email protected] for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Equal Opportunity Employer

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

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#LI-Hybrid = Hybrid