Senior Software Engineer - Contact Center

Be part of an amazing story.

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Job Overview

The Senior Software Engineer position reports to the Tech Manager, Software Engineering and is responsible for developing and supporting applications leveraging their expertise and knowledge of multiple systems/customer areas to build a robust, scalable, and reliable platform.

If you're passionate about building highly scalable architecture and are motivated to make an impact in creating robust software used across the organization, come join us. You will help shape the vision and architecture of Macy’s next-generation incredible growth. You will be part of an experienced engineering team and work with passionate leaders on challenging topics.

What You Will Do

• Perform coding/configuration, testing, implementation, and documentation for developed solutions, including design specifications.
• Conduct applications programming activities, encompassing coding, testing, debugging, documenting, maintaining, and modifying applications programs.
• Demonstrate the ability to extract, analyze, and report data, with a strong attention to detail when identifying data relationships, trends, and anomalies.
• Consider the long-term impacts of key design decisions and handle failure scenarios effectively.
• Stay updated on industry trends and assess the suitability of new software tools for platform development.
• Act as a coach and mentor to junior developers, including delegating and managing tasks as needed.
• Commit to meeting overall deliverables with customers and/or management.
• Maintain consistent attendance and punctuality.
• Perform any other duties as assigned.

Skills You Will Need

Technical Skills

• Programming & Frameworks: Java, Spring Boot, React.js, JavaScript (ES6+), HTML5, CSS3
• Cloud Technologies: Google Cloud Platform (GCP), Google Kubernetes Engine (GKE), Cloud Run, Cloud Functions, Pub/Sub
• Containerization & Orchestration: Docker, Kubernetes
• Data & Streaming: MySQL, SQL, NoSQL Databases, Kafka, Hadoop, Spark, Elasticsearch
• API & Integration: REST APIs, API Gateway, Apigee, Enterprise Service Bus (ESB)
• DevOps & Automation: Jenkins, GitHub Actions, Cloud Build, Maven, Git, CI/CD Pipelines
• Tools & Collaboration: Postman, Jira
• UI Technologies: Material UI, Bootstrap

Technical Expertise

• Design and deliver scalable, cloud-native applications and distributed systems.
• Develop secure, high-performance APIs, microservices, and event-driven solutions.
• Optimize SQL and NoSQL data platforms for reliability, performance, and scalability.
• Implement CI/CD automation, containerization, and modern DevOps practices.
• Build resilient integration solutions, leveraging APIs, messaging, and streaming technologies.
• Apply cloud security, observability, and operational excellence across the software lifecycle.

Preferred Qualifications

• Experience delivering enterprise solutions on Google Cloud Platform (GCP).
• Proven expertise with Docker, Kubernetes, and cloud-native architecture.
• Experience implementing automated CI/CD pipelines and DevOps best practices.
• Strong understanding of API management, cloud security, and integration patterns.
• Experience with event-driven architectures, messaging platforms, and distributed systems.
• Exposure to large-scale data processing technologies, including Kafka, Hadoop, Spark, and Elasticsearch.
• Demonstrated ability to build scalable, resilient, and high-performing applications.

Mentorship and Leadership: Act as a coach and mentor to junior developers, delegating and managing tasks as necessary.

Communication Skills: Ability to effectively communicate technical information and issues, as well as provide solutions to all levels of the business.

Project Management: Proficiency in juggling multiple projects, prioritizing objectives, and communicating timelines to team members.

Ownership Mentality: Desire and ability to take ownership of products/projects.

Application Development Methodology: Expert understanding of all application development processes, serving as a resource to others.

System Maintenance: Expertise in existing applications supporting the business area, ensuring systems perform up to requirements.

Who You Are

• Dedicated to fulfilling ideals of diversity, inclusion, and respect that Macy’s aspires to achieve every day in every way.
• Bachelor's degree or equivalent work experience required
• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Able to work a flexible schedule based on department and company needs.

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Tuition reimbursement

Access the full menu of benefits offerings here.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - apply today!

This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

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