Senior Software Developer, AI

Webelieve thatcommunication belongs to everyone. Our mission is to democratize phone service and remove barriers that prevent people from staying connected.

AsTextNowcontinues to evolve, Artificial Intelligence is becoming a foundational capability across our products, operations, and employee experience. Our AI Labs teamis responsible foridentifying,validating, and scaling AI-powered solutions that createmeasurableimpact for customers and employees.

We'relooking for a Senior Software Developer who can help transform AI opportunities into production-ready systems, partner with stakeholders across the business, and accelerateTextNow'sadoption of AI technologies.

What You'll Do

Build AI-Powered Solutions

• Design, develop, and deploy AI-enabled applications, services, and automations
• Build internal tools and intelligent workflows using LLMs, AI agents, and orchestration frameworks
• Evaluate emerging AI technologies and rapidly prototype new concepts
• Transform proofs-of-concept into scalable production systems

Lead Technical Delivery

• Drive architecture and implementation decisions for AI initiatives
• Define patterns and standards for AI application development
• Balance experimentation speed with security, governance, and operational excellence
• Ensure solutions are reliable, observable, maintainable, and cost-effective

Enable the Organization

• Partner with business stakeholders toidentifyhigh-value AI opportunities
• Translate business problems into technical solutions
• Consult with teams across Product, Engineering, Customer Care, Trust & Safety, Marketing, Finance, and Operations
• Help teams adopt AI capabilities and best practices

Build Internal AI Capabilities

• Develop reusable AI services, frameworks, and components
• Create integrations with enterprise platforms and business systems
• Design automation workflows that reduce manual effort and increase operational efficiency
• Contribute to AI governance, evaluation frameworks, and responsible AI practices

Mentor and Influence

• Coach engineers and technical stakeholders on AI development approaches
• Share knowledge, best practices, and lessons learned
• Drive technical discussions and influence the direction ofTextNow'sAI strategy

What You Bring

Technical Experience

• 5+ years of software development experience
• Experience designing and delivering production-grade software systems
• Strong programming skills in one or more modern languages (Go, Python, TypeScript,Ruby, or similar)
• Experience with cloud platforms and modern deployment practices

AI & Automation Experience

• Hands‑on experience building applications with Large Language Models
• Experiencetrainingcustom models
• Understanding of prompt engineering, evaluation methodologies, and AI system design
• Experience with workflow automation and orchestration platforms
• Familiarity with retrieval systems, vector databases, knowledge management, or agent frameworks

Delivery & Collaboration

• Comfortable operating in ambiguous environments with evolving requirements
• Strong communicationskills with technical and non-technical audiences
• Demonstrated ability to lead projects from concept through deployment
• Ability toidentifyopportunities independently and drive execution

Mindset

• Curious and pragmatic
• Strong ownership mentality
• Bias toward experimentation and learning
• Able to balance speed with long-term sustainability
• Excited by solving business problems using technology

Nice to Have

• Experience building enterprise AI solutions
• Experience with OpenAI, Anthropic, Google, or open-source model ecosystems
• Experience with observability and AI performance monitoring
• Experience implementing AI governance, evaluation, or security frameworks
• Telecommunications industry experience
• Experience building internal developer productivity tools

Base Salary Range

The expected base salary range for this role is:

CanadaIntermediate:CAD $113,400 -$162,000annually

Canada Senior: CAD $158,000 – 207,000 annually

Canada Staff: CAD $200,400 – 248,000 annually

Our salary ranges aredeterminedby role, level, and location. Within the range, individual pay isdeterminedby job-related skills, experience, and relevant education or training.

Our goal is to offer a competitive package that reflects the impact andexpertiseyou bring to the team.

This posting is for a current, active vacancy.

More aboutTextNow

Our culture

We’reproud of the culture thatwe’vebuilt atTextNow,but one of the mostcommon questionswe hear is ‘how do you continue to sustain it as the world and the company continues to change?’ The reality is that we’re only able to keep up because each and everyTextNoviancontributes to our culture throughbeing involved, by living our values, sharing feedback, embracingchangeand more!

Our values

Customer Obsessed

We strive to have a deep understanding of our customers.

Do RightByOur People

We treat each other with fairness, respect, and integrity.

Accept the Challenge

We adopt a "Yes, We Can" mindset to achieve ambitious goals.

Act Like an Owner

We treat this company likeit'sour own... because it is!

Give a Damn

We are deeply committed and passionate about our work and achieving results.

Our benefits and more

This is a brief overview of the benefits thatTextNowoffers its employees. More complete details can be found inTextNow’sBenefit Guideand legal plan documents, which are available to employees on or shortly aftertheir start date withTextNow. The benefits listedhereinare for illustrative purposes only and may change from time-to-time inTextNow’ssole discretion.

• Free phone service
• Strong work life blend
• Employeestockoptions
• Unlimited vacation
• 12 paid holidaysper year
• Competitive pay
• Health,dental, and visionbenefits
• Short-term & long-term disability
• $750 annual wellness benefitor healthcare spending account
• RRSP matching (Canada)
• Parental leavefor eligible employees
• Learning & Development opportunities
• We travel a few times a year for various team events,company-wideoff-sites, and more

More information about our total rewards package will be available during the hiring process.

Dogfooding & Customer Obsession

AtTextNow, every employee gets to actively use our app for calling and texting. Dogfooding helps us experience what customers do, to spot issues early, and drive better design, developer, and user experiences.

Diversity and Inclusion

Our aim is to make every person who joinsTextNowfeel like they belong, thatthey’revalued, and thatthey’reable to be their authenticselvesat work.

We’reall accountable for creating an inclusive culture and a sense of belongingforone another. By doing this together,we’llmakeTextNowbetter for everyone.

Equal opportunity

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees. We consider all qualified applicants without regard to race, color, religion, sex, gender identity or expression, sexual orientation, age, disability, or any other protected characteristic.

Applicants who require reasonable accommodation during the hiring process may contact ourTalent Team.

TextNowCandidate Policy

Bysubmittingan application toTextNow, you agree to the collection, use, and disclosure of your personal informationin accordance withthe TextNow Candidate Policy