Senior Soft Services Manager, Philippines

The Role of the Senior Soft Services Manager

Based at our Philippines Technology Campus in Batangas province and reporting directly to the Philippines Head of Facilities, this role will own the strategy, development, and execution of all Soft Services programming to ensure all work spaces across Campus meet our best-in-class standards and regulatory protocols. Critical to success in this role will be strong organization, business strategy, people development, and management skills. The Senior Soft Services Manager will proactively engage with stakeholders and lead a dedicated team to provide workplace solutions to meet ambitious organisational targets while promoting user experience and engagement across diverse business units.

Main Duties & Responsibilities:

Programs & Strategy: Design and deliver the long-term strategy for Soft Services at the Philippines Technology Campus including but not limited to:

• Catering

• Events Management

• Housekeeping

• Transportation

• Waste Management & Sustainability

• Reception & Mail Services

• Fitness & Wellness

• Help Desk & Site Services

• Site utilization & planning

• Workplace Communications

• Storage Management

• Supply Management & Forecasting

Technical Expertise Areas:

• Ability to run and deliver multiple RFPs on an annual basis, ensuring best value for service performance in all areas. Lead end to end vendor sourcing, contract negotiations, renewals, and performance reviews for all Soft Services suppliers/programs.

• Familiarity with compliance and applicable health, safety, and food handling regulations.

• Business casing & executive reporting proficiency

• Support troubleshooting of complex technical problems and provide suitable solutions. Coherently present solutions and justify the resources required

• Identify and propose innovative new approaches and models for the delivery of key workplace improvement activities

Leadership Capabilities:

• Lead and direct the Soft Services team to ensure all workplace related requirements are delivered on time, on budget, and with maximum value to the business

• Coach the internal & external Soft Services teams through the required business casing and governance processes, supporting with securing the necessary approvals before any works are commenced.

• Lead the training and development of the Soft Services team, engendering a culture of continuous professional development and excellence

• Create an environment of best practices and lessons learnt sharing, as well as standardise work processes and procedures to ensure consistency and reliability

• Be the single point of contact for PTC Soft Services leadership related items, providing consistent, accurate updates to the Estates & Facilities LT team for onward communication to Dyson Executives

• Represent the Soft Services team, vendors, and programs to local Philippines stakeholders to ensure business needs are met holistically

Budget Management:

• Own all Soft Services spending, including but not limited to: creating spend forecasts, tracking actual spends against forecast, developing mitigation strategies to ensure performance to budget, and ensuring all necessary approvals are received prior to spend commencement

• Work closely with HR and other BPs to proactively predict workforce changes and net-new needs to ensure budgets can be adapted according to business use cases

• Review, interrogate, and justify Capex and Opex requests from the business, advocating for cost efficiency at all times

Collaboration & Business Partnership

• Collaborate with other functions to meet Security, Safety, Environmental, and Health & Safety compliance standards

• Effectively coordinate activities with local stakeholders and business unit partners to ensure smooth delivery, transparency, and consistency

• Act as an advisor and advocator of effective industry practices and best-in-class practices. Influence partners & stakeholders to support meaningful investments with lasting business benefit.

• Support other site/region’s work requests when called upon.

About you

Essential Qualifications

• Bachelor’s or equivalent secondary degree in Facilities Management, Hospitality Management, Business Administration, Operations Management, or a related field.

• 10+ years of working experience in facilities / estates and a minimum 5 years' experience in a senior management role and people management,

• Demonstrable leadership skills and strategic thinking,

• Thorough understanding of effective outsource delivery models, including proven experience leading multi-vendor service delivery programs.

• Highly proficient in systematic problem solving and process control techniques,

• Demonstrated experience managing catering, housekeeping, transportation, waste management, and workplace service contracts.

• Comprehensive understanding of relevant local codes of practices, including safety, health and environment.

• IT skills – experience with FM hardware solutions and proficiency in software solutions (IWMS systems, Microsoft package software - particularly Excel and PowerPoint, etc.)

Desirable:

• Strong planning and organisational capability

• Excellent interpersonal skills; ability to build productive working relationships and influence stakeholders

• Highly proficient in strategic thinking and analytical skills

• Strong team player allied to an ability to work both collaboratively and independently

• Diligent, committed, and open to new ideas

• Confident; comfortable with interacting with others, and willingness to show initiative.

• Assertive; readiness to press teams and suppliers to take remedial action when required

• Professional certifications such as IFMA (FMP, SFP, CFM) or equivalent.

• Experience supporting large corporate campuses or multi-site operations.

• Sustainability or environmental program management experience.

• Experience in global or regional workplace operations.

• Knowledge of workplace experience platforms, CMMS systems, and service management technologies.