Senior Site Reliability Engineer, Messaging Services

WORK OPTION: Remote

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The NBA is hiring a Senior Site Reliability Engineer (SRE) – Messaging & Collaboration to ensure the availability, performance, and reliability of enterprise messaging and collaboration platforms, including Microsoft Exchange Online (M365), email security, Slack, and Microsoft Teams.

This is a mission‑critical role supporting the NBA’s most visible operations including live games, playoffs, drafts, and global events, where speed, precision, and accountability matter.

Major Responsibilities

What You’ll Do

• Own reliability and operational excellence for messaging and collaboration platforms.
• Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services.
• Lead incident response, service restoration, and root cause analysis in high‑pressure, real‑time scenarios.
• Design and operate highly available, secure, and compliant messaging architectures.
• Automate operations using PowerShell and Microsoft Graph.
• Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations.
• Provide white‑glove, high‑touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency.
• Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery.

On‑Call, After‑Hours & NBA Game / Event Support (Required)

• Participate in a formal rotating on‑call schedule.
• Provide after‑hours, weekend, and holiday support.
• Deliver heightened on‑call coverage during live NBA games, playoffs, drafts, and major league events.
• Respond rapidly to incidents impacting game operations, executive leadership, or league‑wide communications.
• Comfortable operating in high‑stakes, zero‑tolerance downtime environments where rapid resolution is essential.

Required Education/Professional Experience

• A bachelor's degree in computer science or related technical field
• 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering.

Required Skills/Knowledge Attributes

• Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments.
• Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus).
• Advanced PowerShell automation skills.
• Experience supporting Slack enterprise environments.
• Proven ability to support executives and business‑critical operations with urgency and precision.
• Calm, decisive, and effective during live incidents and high‑visibility NBA events.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

Salary Range:

$140,000-$150,000

Job Posting Title:

Senior Manager

Employees currently are eligible to receive an annual discretionary performance bonus, awarded at the sole discretion of the Company and subject to any terms and conditions set by the Company. Employees and/or eligible dependents may be eligible to participate in the following Company-sponsored employee benefit programs: medical; dental; vision; life/AD&D insurance; short- and long-term disability; fertility and family-forming assistance; wellbeing allowance; educational assistance; mental health coaching/therapy; tax advantaged accounts such as HSA and healthcare/dependent care FSAs; a 401(k) retirement plan; and time off benefits that include vacation, sick time, and personal days.

We Consider Applicants For All Positions On The Basis Of Merit, Qualifications And Business Needs, And Without Regard To Race, Color, National Origin, Religion, Sex, Gender Identity, Age, Disability, Alienage Or Citizenship Status, Ancestry, Marital Status, Creed, Genetic Predisposition Or Carrier Status, Sexual Orientation, Veteran Status, Familial Status, Status As A Victim Of Domestic Violence Or Any Other Status Or Characteristic Protected By Applicable Federal, State, Or Local Law.

The NBA is committed to providing a safe and healthy workplace. To safeguard our employees and their families, our visitors, and the broader community from COVID-19, and in consideration of recommendations from health authorities and the NBA’s own advisors, any individual working onsite in our New York and New Jersey offices must be fully vaccinated against COVID-19. The NBA will discuss accommodations for individuals who cannot be vaccinated due to a medical reason or sincerely held religious belief, practice, or observance.

About the NBA

The National Basketball Association (NBA) is a global sports and media organization with the mission to inspire and connect people everywhere through the power of basketball. Built around five professional sports leagues: the NBA, WNBA, NBA G League, NBA 2K League and Basketball Africa League, the NBA has established a major international presence with games and programming available in 214 countries and territories in 60 languages, and merchandise for sale in more than 200 countries and territories on all seven continents. NBA rosters at the start of the 2024-25 season featured a record-tying 125 international players from a record-tying 43 countries. NBA Digital’s assets include NBA TV, NBA.com, the NBA App and NBA League Pass. The NBA has created one of the largest social media communities in the world, with more than 2.3 billion likes and followers globally across all leagues, team and player platforms. NBA Cares, the NBA’s global social responsibility platform, partners with renowned community-based organizations around the world to address important social issues in the areas of education, inclusion, youth and family development, and health and wellness.