Senior Site Reliability Engineer

Get to Know the Team

The Mobility team is an established team responsible for the Transport module in the Grab app. We improve the core transport booking experience. We are made up of experienced and diversified engineers. If you are looking for an opportunity to make it seamless and effortless for millions of users, then you should join our team!

We are working on high throughput, real-time distributed systems that use algorithms and machine learning techniques to solve hundreds of millions of requests per day. Our mission is to offer the best products and experiences to our passengers to increase adoption, engagement and conversion of our services.

We are a distributed team with members spread across Singapore, China, Vietnam and Malaysia at the moment. Our mode of communication is English, both in spoken and written form. Our team has direct end-user contact, and influence on the bottom line for Grab. You will report to our Software Engineering Manager, and you will based onsite in our KL office.

Get to Know the Role

We are looking for a Senior Site Reliability Engineer to provide better stability and operational excellence for Mobility team in Grab. We believe you have professional sysops/infrastructure knowledge and the ability to build comprehensive systems, but if you believe you have what it takes then we'd love to hear from you either way. This role is required because stability and operational excellence is critical to our services. In return, you will produce impacts to Grab's core systems.

The Critical Tasks You Will Perform

• Provide automated solutions for manual tasks and challenges we're facing.
• Manage cloud infrastructure using Infrastructure as Code solution.
• Get involved in deep diagnosis of incidents, and engage with multiple accomplished engineering teams on resolutions.
• Supporting different teams to make long-term infrastructure decisions, provide suggestions for infrastructure optimizations.
• Drive operational excellence practice and help improve reliability, stability and scalability challenges with engineering teams.
• Lead junior engineers to complete projects and help them grow.
• Mentor other engineers, define our technical culture, and help build a fast-growing team.

What Essential Skills You Will Need

• Bachelor's degree in Computer Science, Software Engineering, Information Technology or related technical field involving coding.
• Preferably with at least 4 years of relevant experience of this role.
• Solid experience with algorithms, data structures, complexity analysis and software design.
• Experience in the following: Go, Python, C, C++, Java, Perl or Ruby.
• Experience using service monitoring, log, and alarm-related environments and tools.
• Experience in system troubleshooting in Linux environment.
• Solid experience using Linux commands and shell script, and can automate routine tasks.
• Solid experience with automation and provisioning tools (e.g Jenkins, Ansible/Chef/SaltStack/Puppet).
• Solid experience clarifying and breakdown vague problem into goals and workable solutions.
• Accountable, takes ownership and open to learn new technology.
• Proficiency in verbal and written English.

What Skills that make you fit for the role

• Experience in Golang.
• Experience with cloud-based large-scale infrastructure from cloud providers such as AWS, Azure or Google Cloud Platform. Preferably have certification.
• Experience with containerization technologies (e.g Docker) and container orchestration platforms (e.g Kubernetes). Preferably have certification.
• Experience building high throughput streaming services, and knowledge on the streaming processing framework such as Flink.
• Contribute to open source project experience with performance analysis and debugging tools.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges
• Balance personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What we stand for at Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.