Senior ServiceNow Technical Consultant
Location: Pune (On-Site – 4 Days Per Week + 1 WFH)
Ready to move beyond narrow ServiceNow roles and build solutions that run real-world operations?
At ESP Global Services, senior ServiceNow consultants don’t just configure modules — they design, build, and own end-to-end solutions that operate in some of the world’s most demanding environments.
If you’re looking for deeper technical ownership, broader catalogue exposure, and the chance to work on a ServiceNow-powered product used in live airport operations, this role offers what larger consultancies often can’t: visibility, influence, and accelerated technical growth.
This is a hands-on, office-based role in Pune (5 days per week), ideal for experienced ServiceNow professionals who want to make a visible and lasting impact.
Why Senior Consultants Choose ESP
In many large organisations, senior ServiceNow engineers are still:
- Confined to a single catalogue or workstream
- Focused on delivery tasks rather than solution design
- Removed from real customer and operational environments
At ESP, you will:
- Design solutions across ITSM, CSM, FSM, CMDB, Asset Management, and Integrations
- Work on AirportNow, ESP’s patented ServiceNow-powered platform for airports
- Influence architectural decisions and platform strategy
- Collaborate directly with business analysts, architects, and global stakeholders
- Own the full lifecycle: design, build, test, deploy, support
This is a role for professionals who want to be trusted technical leaders, not just delivery resources.
What You’ll Be Doing
- Designing and implementing tailored ServiceNow solutions aligned to complex business needs
- Developing and configuring advanced applications, workflows, and platform modules
- Building and leading integrations with enterprise systems and third-party applications
- Applying deep expertise in APIs, Flow Designer, automation, and scripting
(JavaScript, AngularJS, HTML, CSS) - Building complex workflows and customising platform components
(tables, forms, business rules, scripts, UI actions) - Identifying automation opportunities to drive efficiency and operational resilience
- Mentoring and guiding developers; enforcing coding standards and best practices
- Managing the full solution lifecycle, including documentation and deployment readiness
- Providing operational support, troubleshooting, and platform health oversight
- Staying ahead of ServiceNow upgrades and driving continuous platform improvement
What You Bring
- 8+ years of hands-on ServiceNow experience
- Strong delivery across ITSM, CSM, CMDB, Asset Management, and Integrations
- 5+ years of proven experience implementing Asset Management in ServiceNow
- Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience
- ServiceNow Certified System Administrator (CSA) – required
- At least one CIS certification (ITSM or CSM preferred)
- Strong understanding of ITIL and ITSM processes
- Experience working in Agile / Scrum delivery environments
- Excellent communication and stakeholder engagement skills
- Demonstrated ability to mentor and develop junior engineers