Senior ServiceNow Developer & Platform Architect
Location: 222 Jarvis Street, Toronto, ON
Work Arrangement: Onsite – 5 days per week
Contract: October 5, 2026 – March 31, 2027
Security Clearance: CRJMC
Position Overview
We are seeking a Senior Software Developer – ServiceNow to support the Cyber Security Division within the Ministry of Public and Business Service Delivery and Procurement. The successful candidate will provide hands-on ServiceNow development, solution architecture, platform strategy, and system administration in a complex enterprise environment.
The resource will be responsible for designing, developing, testing, deploying, supporting, and continuously improving scalable ServiceNow solutions. The role also requires experience translating business and technical requirements into sustainable platform solutions, developing ServiceNow roadmaps and architecture standards, and supporting platform modernization initiatives.
Key Responsibilities
- Design, develop, test, deploy, and maintain ServiceNow applications, workflows, integrations, automation solutions, and platform enhancements.
- Develop and continuously expand data pipelines through extraction, transformation, and loading (ETL) activities.
- Translate technical and business requirements into detailed programming specifications and working, tested applications.
- Develop, compile, maintain, and conduct unit testing of data-driven programs.
- Develop and support ServiceNow portals and Customer Service Management (CSM) solutions.
- Troubleshoot and resolve technical issues arising during software implementation, operation, conversion, and migration activities.
- Provide ServiceNow solution architecture, technical leadership, and platform governance.
- Develop and maintain ServiceNow architecture standards, roadmaps, and platform modernization strategies aligned with business objectives.
- Participate in solution design, architecture reviews, technical governance, and platform transformation initiatives.
- Support ServiceNow platform administration within complex enterprise environments.
- Manage platform upgrades, patching, releases, cloning, security, configuration, and instance health.
- Manage users, roles, groups, access controls, system configuration, and platform governance.
- Support platform availability, performance, reliability, and operational excellence.
- Provide operational support, deployment coordination, change management, and technical documentation.
- Follow SDLC, Agile/DevOps, testing, deployment, and code-management practices.
- Evaluate and leverage emerging ServiceNow capabilities, including AI, Automation Engine, Predictive Intelligence, and Virtual Agent.
Requirements
Mandatory Technical Requirements
1. ServiceNow Development – 40%
Candidates must have 5+ years of hands-on ServiceNow development experience, including:
- JavaScript
- HTML
- CSS
- AngularJS
- REST/SOAP APIs
- Integration Hub
- Flow Designer
- ServiceNow custom application development
- ServiceNow workflows
- Integrations and automation
- Platform enhancements
- SDLC and Agile/DevOps methodologies
- Testing, deployment, and code management
- ServiceNow Portals
- Customer Service Management (CSM)
2. ServiceNow Architecture, Strategy & Roadmap – 30%
Candidates must have:
- 5+ years of ServiceNow platform experience.
- 3–5 years of experience in ServiceNow solution architecture and/or platform governance roles.
- Experience developing ServiceNow roadmaps, architecture standards, and platform modernization strategies.
- Strong knowledge of:
- ServiceNow platform architecture
- CSDM
- CMDB
- Integrations
- Data models
- Security
- Governance
- Experience leading solution design and architecture reviews.
- Experience with technical governance and platform transformation initiatives.
- Ability to translate business requirements into scalable, sustainable, future-state ServiceNow solutions.
- Knowledge of ServiceNow AI, Automation Engine, Predictive Intelligence, Virtual Agent, and emerging ServiceNow capabilities.
3. ServiceNow System Administration – 30%
Candidates must have:
- 5+ years of ServiceNow administration experience in complex enterprise environments.
- Experience with:
- Platform upgrades
- Patching
- Release management
- Instance cloning
- Security
- Instance health
- Strong knowledge of:
- User administration
- Roles and groups
- Access controls
- System configuration
- Platform governance
- Experience maintaining ServiceNow platform availability, performance, reliability, and operational excellence.
Critical Must-Have Requirement
The following requirements are mandatory and should be clearly demonstrated on the resume:
- 5+ years hands-on ServiceNow development
- ServiceNow Portal development experience
- Customer Service Management (CSM) experience
- ServiceNow Certified Implementation Specialist – Vulnerability Response (CIS-VR)
- 5+ years ServiceNow platform experience
- 3–5 years solution architecture/platform governance experience
- 5+ years ServiceNow system administration experience
- Experience with JavaScript, HTML, CSS, AngularJS, REST/SOAP, Integration Hub, and Flow Designer
- Experience with CSDM, CMDB, integrations, data models, security, and governance
- Ability to work onsite 5 days per week at 222 Jarvis Street, Toronto
- Ability to obtain/hold the required CRJMC security clearance
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (CIS) – ITSM, ITOM, Security Operations, IRM, or equivalent
- ServiceNow Certified Technical Architect (CTA) – strong asset
- ITIL v4 Foundation or higher
Preferred Experience
- Experience providing operational support for ServiceNow development and administration.
- Deployment coordination and release support.
- Change management.
- Technical and operational documentation.
- ServiceNow platform modernization and transformation.
- Experience working in large, complex enterprise environments.
Work location is onsite 5 days per week at 222 Jarvis Street, Toronto.