Senior ServiceNow Developer (CMDB)

ITC Digital Solutions is hiring a highly motivated and experienced mid-senior level ServiceNow Developer to join our team to support our government clients. The successful applicant will lead the design, development, and implementation of the ServiceNow solution, ensuring seamless integration with our collaborators. You will have the chance to use and develop your skills, work with a driven and innovative team, engage with different collaborators, and strengthen ITC’s capabilities.

The successful applicant will have the opportunity to apply and grow their skillset, work with a motivated and entrepreneurial team, engage with a wide range of stakeholders, and build ITC’s capabilities to serve our clients.

Job Responsibilities:

As a Sr. ServiceNow Developer (CMDB), you will:

• Design, develop, and enhance ServiceNow applications and platform capabilities.
• Build and maintain integrations using REST/SOAP APIs, Integration Hub, and external systems.
• Configure and support ITSM, ITOM, CMDB, and SPM solutions.
• Troubleshoot production issues, perform root-cause analysis, and resolve defects.
• Support Discovery, Service Mapping, and cloud integrations across AWS and Azure environments.
• Participate in Agile teams, contributing to sprint delivery, peer reviews, and technical documentation.
• Support testing, deployment, CI/CD, and release management activities.
• Required Qualifications:
• S. Citizenship is required.
• Ability to obtain and maintain a Secret Government Security Clearance.
• Associate degree or Equivalent experience.
• 5+ years of experience with the ServiceNow platform.
• Proficiency in JavaScript, Glide scripting, React, HTML, CSS, and AJAX.
• Hands-on experience with CMDB
• Experience with ITSM modules and Agile development environments.
• Understanding of database concepts, including SQL.
• ServiceNow Certified System Administrator required
• Must be able to report to onsite client location in Washington, DC in a hybrid capacity or have the ability to travel for required meetings.

Desired Qualifications:

• An active Secret Government Security Clearance.
• Strong communication and team building skills.
• ServiceNow Certified Application Developer (Preferred)
• ServiceNow Certified Implementation Specialist – Data Foundations (CMDB and CSDM) (CIS-DF (CMDB and CSDM) (Preferred)
• Ability to work collaboratively with cross-functional teams.
• High level of attention to detail and excellent problem-solving skills.
• Demonstrated focus on providing exceptional customer service and adaptability to handle shifting demands.
• Willingness to continuously learn and stay updated with the latest ServiceNow features and industry trends.

About ITC Digital Solutions:

ITC Digital Solutions, a division of ITC Federal, delivers advanced technology solutions that help federal agencies modernize systems, harness data and AI, and adopt emerging technologies to advance their missions. Building on more than two decades of public sector experience, the team brings deep expertise in IT strategy, application development and testing, digital modernization, data and AI, and technology transformation across civilian, health, national security, and defense agencies.

Disclaimer

All qualified applicants will be considered for employment based on their skills and merit.

Please be aware that ITC may capture your image (video or screenshot) during the interview process, and that image may be used for verification, including during the hiring and onboarding process.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by ITC.

ITC discloses salary range information in compliance with state and local pay transparency obligations. The disclosed range represents the lowest to highest salary we, in good faith, believe we would pay for this role at the time of this posting, although we may ultimately pay more or less than the disclosed range, and the range may be modified in the future. The disclosed range takes into account the wide range of factors considered in making compensation decisions, including, but not limited to, geographic location, relevant education, qualifications, certifications, experience, skills, seniority, performance, sales- or revenue-based metrics, and business or organizational needs. At ITC, it is not typical for an individual to be hired at or near the top of the range for their role. The base salary range for the tagged location is $120,000–$135,000.

Full-time regular employees are eligible for paid time off, medical, dental, and vision insurance, a 401(k), and any other benefits available to eligible employees.

Note: No amount of pay is considered wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with applicable law.

Equal Opportunity Employer/Protected Veterans

The contractor will not discharge or otherwise discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as part of their essential job functions may not disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge; (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer; or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c).