A functional consulting role at Accenture in Budapest: the consultant translates business requirements into ServiceNow solutions, runs workshops and requirement-gathering sessions, documents and optimizes ITSM processes, and supports Agile/SAFe delivery through user stories, UAT, and training. Core stack: ServiceNow, ITSM, Agile/SAFe, ITIL.
Act as the link between business stakeholders and technical teams translating business requirements into clear ServiceNow solutions
Support clients in process analysis optimization and documentation in alignment with ServiceNow best practices
Conduct workshops interviews and requirement-gathering sessions with business users
Assist in building user stories acceptance criteria and process flows within Agile / SAFe delivery
Provide functional expertise across ServiceNow modules depending on project needs
Participate in testing UAT support and training sessions to ensure adoption and user enablement
Experience as a Business Analyst Process Consultant or Functional Consultant in ServiceNow projects for 4+ years
Strong knowledge of IT Service Management (ITSM) processes
Experience working in Agile / SAFe environments
Ability to create process documentation workflows and requirement specifications
Strong communication and facilitation skills for client-facing workshops
Analytical thinking and problem-solving skills
Experience with ServiceNow platform at functional/consulting level
Ability to quickly understand the clients’ industry
Fluent English
Exposure to other modules like HR or SPM
Configuration knowledge of ServiceNow platform
German language skills
ServiceNow certifications such as Certified System Administrator ITSM Implementation Specialist
ITIL 4 Foundation or similar certification
Experience in change management training or adoption support
Previous consulting experience in an international environment
Competitive compensation package including cafeteria budget private health care family-oriented benefits AYCM sport pass and company shares at a discount price
Extensive home office opportunity and a nice office to meet with your team members
Wide range of leading-edge trainings company-sponsored ServiceNow certificates and a variety of language courses
Employee assistance program including psychologist support legal or financial advice