Senior Service Technician – IT Hardware & Logistics

NAXCON GmbH, headquartered in Weil am Rhein with additional offices, including Stuttgart, is one of Germany's leading engineering and IT service providers.

Our experts possess extensive expertise in software and hardware development, modern electronics, and cutting-edge technologies such as Artificial Intelligence (AI).

In addition to delivering high-quality engineering solutions for our customers, we are passionate about driving our own innovation projects as well as research and development activities. Renowned companies from a wide range of industries place their trust in our expertise, reflecting the outstanding knowledge, professionalism, and commitment of our engineers.

Position: Senior Service Technician – IT Hardware & Logistics

Location: Hilden, Germany

Type: Full-time

Position Overview

We are looking for an experienced Senior Service Technician to support IT hardware supply chain, warehouse, and service operations.

The role combines logistics coordination, IT hardware handling, inventory management, SAP-based material processes, shipping, and technical service support. The successful candidate will be responsible for ensuring the timely availability, delivery, shipment, and disposal of IT hardware, spare components, consumables, and service materials.

The position also supports IT and telecommunications infrastructure migration projects and related project activities.

Key Responsibilities

• Receive, review, and clarify orders and delivery requests with regard to:
• Delivery schedules
• Economic feasibility
• Available inventory
• Material requirements
• Manage warehouse operations and inventory for:
• IT hardware
• Spare components
• Consumables
• Service materials
• Replacement equipment
• Coordinate the delivery, shipment, and disposal of technical materials.
• Handle service and replacement stock, including the inspection, regeneration, and preparation of hardware for further use.
• Check freight documents, delivery notes, and other shipping documentation.
• Perform goods receiving inspections and document incoming materials.
• Organize temporary storage and internal transportation of materials.
• Support projects and sub-projects related to the migration of IT and telecommunications infrastructure.
• Assist with inventory counts and stock reconciliation.
• Maintain accurate and traceable inventory records.
• Coordinate material availability with relevant operational and project teams.
• Ensure proper handling, storage, and movement of IT hardware and technical components.

Required Qualifications

• Completed vocational training in warehouse logistics, logistics, or a comparable field.
• Class B driver's license.
• Valid qualification/license for operating industrial trucks / forklifts.
• Good knowledge of Microsoft Office, particularly Microsoft Excel.
• Good understanding of warehouse, logistics, and material management processes.
• Strong practical experience working with IT hardware.

Professional Experience

The successful candidate should demonstrate:

• At least 3 years of professional experience in a logistics environment, including:
• Demand planning
• Procurement-related activities
• Order creation and processing in business systems
• At least 3 years of experience handling IT hardware.
• At least 3 years of experience with SAP MM or a comparable enterprise resource planning system.
• Experience working with ticketing systems.
• Experience with warehouse operations, inventory management, goods receiving, shipping, and material supply.
• Experience supporting IT or telecommunications infrastructure projects, particularly migration-related activities, is highly relevant.
• Practical experience with hardware regeneration, replacement components, or service stock is advantageous.

Language Requirements

• German: C1
• English: A2

The candidate should be able to communicate effectively and maintain appropriate documentation within a professional working environment.

Personal Skills

• Strong teamwork and collaboration skills.
• Flexible and reliable working approach.
• Professional and respectful communication.
• Good verbal and written communication skills.
• Structured and organized working style.
• High level of responsibility and attention to detail.
• Ability to work independently while coordinating effectively with other teams.

Additional Requirements

• Willingness to travel for business purposes, up to approximately 10% of working time.
• Willingness to work primarily on-site, with approximately 10–20% mobile working possible.
• Ability to comply with applicable security and safety requirements.
• Depending on the assignment, security clearance requirements may apply. Candidates may therefore need to provide the information required for the relevant security and compliance checks.

What we offer:

• International Working Environment: Join a diverse and multicultural team where people from different backgrounds and cultures collaborate to achieve outstanding results.
• German Language Development: Whether you are a beginner or an advanced speaker, we provide a supportive environment to help you improve your German language skills.
• Dedicated Point of Contact: You will have a personal contact within the company who will support and guide you throughout your employment.
• Professional Growth: Our engineers have the opportunity to work on exciting projects across different industries, continuously expanding their expertise and developing new skills.
• Regular Team Events: We organize regular company events to strengthen team spirit, encourage collaboration, and create a positive working atmosphere.
• Competitive Compensation: We value our employees and offer an attractive compensation package that reflects your qualifications, experience, and performance.