Senior Service Now Developer & Platform Administrator _Firm IT

General Position Summary: Firm Information Technology Services – Senior ServiceNow Developer & Platform Administrator

The Senior ServiceNow Developer and Platform Administrator is responsible for designing and overseeing the implementation of scalable, secure, and efficient solutions on the ServiceNow platform that align with organizational goals and IT service management best practices. This role requires deep technical expertise in ServiceNow modules such as ITSM, ITOM, and CMDB, along with strong integration capabilities using APIs and MID Servers. The developer/administrator collaborates closely with stakeholders to translate business requirements into platform configurations and customizations, ensuring alignment with frameworks like ITIL and Agile. Additionally, they provide strategic guidance, enforce governance standards, and mentor development teams to maintain platform integrity and drive continuous improvement.

National in scope and local in focus, MNP is one of Canada’s largest and fastest-growing professional service firms providing client-focused accounting, consulting, tax, and digital services. Founded in 1958, MNP generates more than CAD $2 billion in annual revenues, with over 9,700 professionals and 154 offices across Canada.

MNP is a large firm that has never forgotten its roots. For more than 65 years, it has set itself apart by taking the time to fully understand each client’s needs and goals, investing in their success, and delivering personalized solutions that help them reach their full potential.

MNP set up MNP SPARK its GCC in Bangalore in May 2025 with a focus on enabling the firm drive growth, efficiency, customer delight and innovation, by leveraging high quality talent in India. MNP Spark is like any other MNP region/office - front facing, client focused but working with all of MNP regions in Canada to deliver services.

Responsibilities:

• Work on maintenance and stability efforts of the ServiceNow Platform, ensuring high availability and performance
  
• Follow architectural standards, best practices, and governance models.
  
• Perform platform upgrades, migrations, and major enhancements.
  
• Align to out-of-the-box best practices, configurations aligned to vendor guidance, and roadmap technical debt opportunities.
  Solution Development & Integration.
  
• Translate business requirements into technical designs and workflows.
  
• Design scalable and maintainable ServiceNow solutions aligned with business and IT strategies.
  
• Participate in all phases of the software development life cycle, including analysis, design, coding, testing, and deployment to production
  
• Development of customs applications, workflows, and automation using ServiceNow tools (e.g., Flow Designer, App Engine).
  
• Technical design and implementation of complex integrations using REST/SOAP APIs, MID Servers, and external systems.
  
• Ensure performance optimization, data integrity, and maintainability across the platform. Oversee complex configurations, customizations, and integrations using APIs, MID Servers, and third-party tools.
  

Innovation & Strategic Enablement

• Champion the use of ServiceNow’s Innovation Hub to explore emerging capabilities such as AI, machine learning, and predictive analytics.
  
• Identify opportunities to leverage new platform features to improve service delivery, user experience, and operational efficiency.
  
• Collaborate with business units to prototype and pilot innovative solutions that drive digital transformation.
  

• Architect and maintain a robust CMDB structure, including CI class models and relationships.
  
• Support ITOM capabilities such as Discovery, Service Mapping, and Event Management.
  
• Process Alignment & Optimization.
  
• Align platform capabilities with ITIL, Agile, and DevOps frameworks.
  
• Collaborate with process owners to optimize workflows and service delivery.
  

Security & Compliance

• Implement role-based access controls and ensure platform security.
  
• Support audit and compliance initiatives by maintaining documentation and controls.
  

Stakeholder Collaboration & Leadership

• Engage with business and technical stakeholders to gather requirements and present solutions.
  
• Provide technical leadership and mentorship to developers, admins, and implementation teams.
  
• Conduct design reviews, code audits, and platform health assessments.
  

Requirements

Qualification

Skills:

• Excellent communication and interpersonal skills, with the ability to engage effectively with technical and non-technical stakeholders.
  
• Strong leadership and team-building capabilities, fostering collaboration and knowledge sharing.
  
• Strategic thinking and problem-solving mindset, with a focus on continuous improvement and innovation.
  
• Adaptability and resilience in managing multiple priorities and navigating complex environments. Strong analytical and critical thinking skills.
  

Educational Qualifications: Bachelor Or Masters of Technology/ Engineering

Experience: 5+ years experience in ServiceNow development, administration, and module deployment

Certifications (Preferred)

• ServiceNow Certified System Administrator
  
• ServiceNow Certified Application Developer
  
• ServiceNow Certified Implementation Specialist (ITSM, ITOM, HRSD, etc)