Senior Service Desk Technician
Kinetic IT · Perth, Perth Region ·
- Seniority
- Senior
- Category
- Support
A senior IT service desk role in Perth: act as a key first-level contact for end-user technical support, deliver a responsive Service Desk experience, mentor junior team members, and drive continuous improvement.
About The Role As a Senior Service Desk Technician, you will be a key point of contact for technical support, you’ll ensure a seamless and responsive experience for end users - primarily focused on Service Desk environments. This role suits someone who thrives on solving problems, sharing knowledge, and driving positive outcomes. You’ll also play a vital role in mentoring junior team members and promoting continuous improvement within the team. Responsibilities will include: Providing first-lev…