Senior Service Desk Analyst - Project Work

Senior Service Desk Analyst

Auckland or Wellington

Ready to take your IT support career to the next level?

DTSL is growing, and we’re looking for experienced Senior Service Desk Analysts to join our team across a large-scale project, with opportunities available in Auckland and Wellington.

If you’re someone who enjoys solving problems, supporting users, working with Microsoft technologies and taking ownership from start to finish, we’d love to hear from you.

What you’ll be doing

You’ll play a key role in delivering high-quality technical support, including:

• Managing and resolving tickets through our customer’s internal ticketing system.

• Providing Level 1–2 technical support and taking ownership of customer issues and escalations.

• Troubleshooting Windows 10/11 environments.

• Installing, testing and upgrading software and hardware.

• Creating and removing user accounts within SCCM.

• Deploying and upgrading software through Microsoft Intune and SCCM.

• Providing customer exceptions where required and within agreed client guidelines.

• Working collaboratively with colleagues and customers to resolve issues efficiently and professionally.

What you’ll bring

We’re looking for someone with:

• 2+ years’ experience in IT support or systems administration is essential.

• Strong knowledge of Microsoft technologies, including Windows Server, Intune, Active Directory and Microsoft 365/Office 365.

• A sound understanding of networking fundamentals, including TCP/IP, DNS, DHCP and VLANs.

• Strong troubleshooting and problem-solving skills, with a proactive approach.

• Excellent verbal and written communication skills.

• The ability to work effectively within a team and collaborate with people from diverse backgrounds.

• A genuine commitment to delivering excellent customer service.

Why DTSL?

DTSL is a New Zealand-wide service and support organisation, working with some of the country’s largest technology companies as a local support partner.

Headquartered in Wellington, our people are based across 16 locations throughout New Zealand.

We believe great service starts with great people. Our culture is built around quality service, delivered on time, teamwork and supporting our people to build rewarding careers.

Most importantly, customer service is our No. 1 goal.

Ready for your next challenge?

If you’re an experienced Service Desk professional looking for an opportunity to make an impact, we’d like to hear from you.

You must be eligible to work in New Zealand.

Please submit your CV and a cover letter outlining your experience and suitability for the role.

Recruitment Agencies: DTSL does not accept unsolicited agency resumes and will not be responsible for any fees relating to unsolicited resumes.