Senior Service Delivery Manager

We are seeking an experienced IT Senior Service Delivery Manager to lead the delivery of Application Management Services (AMS) for a Singapore Public Sector Managed Services project. The role is responsible for ensuring service excellence, operational stability, customer satisfaction, and continuous improvement while leading cross-functional teams supporting mission-critical applications.

Key Responsibilities

• Lead end-to-end AMS delivery, ensuring achievement of SLAs, KPIs, and contractual commitments.
• Serve as the primary client contact for service delivery, governance, escalations, and stakeholder management.
• Manage production incidents, problem management, change and release processes to ensure service stability.
• Drive operational excellence through service reviews, automation, process improvements, and ITIL best practices.
• Oversee service financials, resource planning, vendor management, and operational risks.
• Ensure compliance with security, audit, and regulatory requirements.
• Lead, mentor, and develop high-performing delivery teams.
• Support project transitions and enhancements into BAU operations.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
• Must be a Singaporean due to G50 security clearance requirements by the client.
• PMP certification is required; ITIL certification is preferred.
• Minimum 10 years of IT experience, including 8 years in Service Delivery, AMS, or IT Operations/Project Management.
• Proven experience managing large-scale managed services engagements, including teams of 100+ resources or projects valued above SGD 10 million.
• Strong stakeholder management, leadership, communication, and problem-solving skills.
• Experience with enterprise applications, preferably Java-based systems.
• Experience delivering projects for the Singapore Public Sector is highly advantageous.

If you are interested in this position, please click "Apply Now" and we will review your qualifications & reach out to you for further discussion & next steps. Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.

Morgan Mckinley Pte Ltd

Name: Kanya Kothandaraman

EA Licence No: 11C5502

EAP Registration No: R1331365