Senior Server Room Facility Coordinator

Overview

This position is onsite at our Data Center in Raleigh, NC.

This position facilitates operations of the Bank's data center server room facilities. Supports technical installations, processes, and operations within primary and disaster recovery data center server rooms. This position uses a broad perspective to identify solutions to more complex problems and may lead less experienced team members or projects. Maintains, upgrades, and coordinates technology and equipment. Facilitates technical and operational capacity by maximizing physical space. Serves as the main point of contact in coordinating server room activities, ensuring that changes, upgrades, and maintenance occur during non-intrusive times.

Responsibilities & Qualifications

Duties & Responsibilities:

• Facility Maintenance - Designs, implements, and manages the physical placement of technology to maximize floor space, interconnectivity cabling, and power. Recommends plans that support server room needs. Liaises with Corporate Real Estate and other departments within the Bank concerning communication, coordination and planning of server room electrical, HVAC, lighting, fire protection, leak detection, and other building facility needs as appropriate.
• Space Planning - Ensures data center facilities and server rooms are physically functional and that space is efficiently utilized. Manages the placement of technology and equipment that maximizes floor space. Maintains and updates current schematics or inventories of server room space, including racks, cables, power feeds, hardware, etc.
• Operations Support - Provides continuous technical support for the data center on routine and complex issues. Interprets internal and external issues and recommends solutions and best practices. Maintains operations including, but not limited to: direct customer and peer interface, vendor management, asset management, operational reliability and predictability, project support, administrative support, shipping and receiving coordination, and audit compliance.
• Coordination - Serves as the point of contact and coordinator for all site activities. Works closely with data center management and stakeholders on issues, updates, and non-intrusive maintenance windows or server room changes. Provides guidance to less experienced associates.
• On-call - Participates in regular on-call rotation
• Position Specific Skills:

Qualifications:
Minimum Required Education and Experience: Bachelor's Degree and 6 years' experience OR High School Diploma or GED/Equivalent and 10 years' experience in Computer hardware and raised floor coordination

Preferred Area of Experience: Knowledge of Monitoring Systems for the Server Room Facility

Skill(s): Asset management and equipment knowledge of computer room hardware, power, and cooling including working knowledge of cabling or fiber standards, vendors, electrical power balancing, and the ability to use facility tools, Ability to preserve confidentiality of information, Ability to work weekends, evening hours, or extended days as operational needs dictate, Ability to maintain the Server Room Facilities monitoring software systems

Additional skills:

- Ability to participate in 24/7 on-call rotation

- Ability to lift up to 50 pounds

- Ability to peform work while on a ladder

- Experience in a large data center

- Strong knowledge of MS Office Suite

- Experience in Project Management and ServiceNow considered a plus

- Various certifications, such as server plus, certified network cable, and ITIL considered a plus

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Additional Information

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.