UserGems is the AI Command Center for outbound and ABM. Think of us as the ‘brain’ behind your go-to-market. We capture account & contact data and buying signals to help companies know who to target, when, and why. Then, take the next actions via humans or AI agents to run personalized outbound and ABM at scale.
UserGems has generated billions in pipeline and revenue for hundreds of start-ups and public companies. Companies like Hubspot, Workday, Crowdstrike, Mimecast, UserTesting, SAP, Outreach see more than 15X ROI in closed-won revenue from UserGems.
Operate UserGems' security and compliance program day-to-day, partnered with the Sr. Director on direction and strategy.
UserGems is an AI platform helping sales and marketing teams double pipeline impact. Our AI agent Gem-E turns signals from CRMs, buying intent, and public data into precise outreach - generating $4B in pipeline and $950M in revenue for customers like CrowdStrike, UserTesting, and SAP LeanIX (15X+ ROI).
UserGems is a ~70-person company with around 25 engineers across Europe and 45 team members in sales and marketing based in the U.S. Several of our customers are top-tier security companies themselves (e.g. CrowdStrike), so our own security posture directly influences how fast revenue can move.
The Role
You will be UserGems' single dedicated security person, taking over the operational majority of the security work the Sr. Director currently owns. This is a compliance-led role with hands-on operational components - heavy on SOC 2 / ISO ownership, customer security reviews, day-to-day program operations, and Drata-driven remediation in AWS. Compliance is the primary focus and over time you'll own the full technical scope described below as well. The Sr. Director approves direction; you propose, shape, and execute the program. Cadence is a bi-weekly 1:1 with the Sr. Director plus a weekly work discussion, same as every UserGems employee.
UserGems' security program is in great shape - no fires to put out. SOC 2 Type II is in place for years already, all compliance monitoring is centralized in Drata, scanner findings auto-flow into Linear and are auto-triaged by an in-house automation, and CrowdStrike Complete (managed MDR) handles runtime protection. There's no on-call rotation at UserGems - incident response is a whole-team effort, and the Sr. Director continues to cover during your time off.
The Sr. Director currently runs the whole program in roughly 25% of one person's time, so a dedicated owner has real headroom. Expect your time to split roughly 2–3 days per week on baseline operations and the remainder on new initiatives. The biggest near-term programs are ISO 27001 and likely ISO 42001 (AI management) - both held back today because no one has the dedicated capacity to drive them. That's the gap you fill.
You'll thrive here if you:
- Lean strongly into compliance/GRC operations - with enough hands-on AWS comfort to action Drata-flagged remediations independently.
- Want to own operations end-to-end and influence direction - you propose, the Sr. Director approves, you ship.
- Like a startup environment where priorities are clear, ownership is real, and you ship and move on.
What You'll Do
- Own SOC 2 - keep Drata green and audits clean.
- Lead ISO 27001 implementation, then ISO 42001.
- Run the customer security questionnaire process (SafeBase + Trust Center) - fast turnaround directly unblocks revenue.
- Drata-driven AWS remediation. Action simple Drata findings directly in AWS yourself - IAM tweaks, S3 settings, secrets hygiene, audit-trail follow-ups. Larger or higher-risk changes go to engineering.
- Vulnerability management. Oversee and extend the existing scanner-findings automation in Linear; hit SLAs.
- Light secure code review. Spot-check high-risk features and new repositories (especially AI/LLM systems) before they go to production; escalate deeper AppSec questions to engineering and external pen testers.
- Threat detection & response. Tune GuardDuty findings, evaluate central logging / SIEM options, run tabletop exercises, mature the IRP from written to rehearsed.
- Offensive security. Run the annual external pen test, perform regular internal pen tests yourself, handle external researcher reports and bug bounty payouts.
- Onboarding & offboarding. Own access provisioning and revocation.
- Be the security person at UserGems. Internally and externally, you are the face of security - questions, escalations, customer security reviews, and audit conversations come to you.
AI Security & Governance
UserGems is an AI company, and AI risk shows up in nearly every customer security review. A meaningful portion of this role is shaping how a modern, AI-native company secures both its product and its own internal AI usage - not just answering questionnaires about it.
We're already EU AI Act compliant - so you're extending a working baseline, not starting from zero.
You'll own:
- ISO 42001 readiness from scratch.
- Model & data governance for Gem-E and our self-hosted LLMs on Azure: data residency posture, prompt-injection threat modeling, access controls on training/inference data.
- Internal AI tooling built by non-engineering teams. Sales, marketing, and ops are building their own AI-powered internal tools. You'll shape how this scales safely - guardrails, access boundaries, monitoring, and review.
- AI in our own security stack - extending our in-house Linear/scanner automations, AI-assisted questionnaire workflows, and security review of AI-generated code.
- Customer-facing AI security narrative - shaping the answers, Trust Center statements, and policies that prospects' security teams will scrutinize.
Our Tech Stack
- Cloud: AWS (primary), some Azure (self-hosted LLMs)
- Compliance / GRC: Drata, SafeBase (Trust Center), Linear
- Detection / Endpoint: AWS GuardDuty, CrowdStrike Complete (managed MDR)
- Scanners feeding Linear: GitHub, AWS Inspector, ZAP
- Infra (owned by engineering): Terraform, Kubernetes, Docker, GitHub
What We're Looking For
Non-negotiable:
- You have personally owned a SOC 2 or ISO audit end-to-end - as the operational owner accountable to the auditor, not "on the team" - and delivered a zero-exception report. If you can't honestly say "yes" to this, please don't apply.
- Working AWS knowledge - you can navigate the AWS console, action Drata-flagged remediations yourself (IAM, S3, KMS, audit trails), and read CloudTrail when investigating an alert. You do not need to be a cloud-infrastructure engineer.
- Can understand Terraform with AI help - fluency isn't required. What matters is that you can drive AI to explain a diff, follow it critically, and catch when AI is wrong about IaC. Engineering owns infrastructure authorship.
- High ownership and accountability - you ship audits, questionnaires, and policy work without a project manager keeping you on track.
- Excellent written English - questionnaires, Trust Center, and policies are customer-facing.
- Comfortable with async collaboration across Europe and the U.S. Most US work is async, but some late-afternoon CET availability helps - around once a week, same-day US input turns a multi-day back-and-forth into a 10-minute conversation.
Strongly preferred - you'll likely grow into the gaps:
- Solid grasp of attacker techniques and modern application security (web/API, cloud, supply chain).
- Hands-on secure code review experience, including AI/LLM systems.
- Comfort tuning detection (GuardDuty / SIEM) and running incident response.
Nice to Have
- ISO 27001 Lead Implementer or Lead Auditor experience.
- ISO 42001 / AI governance familiarity.
- Hands-on Kubernetes / container security.
- Light coding ability (Java preferred) - our security automation lives in code, and you'll extend it.
- Experience with auditing LLM security
How We Work
We're a lean team where everyone owns their work end-to-end. We trust people to manage their own time, and we expect real output plus the basic async hygiene that makes it work: flag blockers early, surface progress, don't go dark.
This is a high-commitment role, not a standard 9-to-5. If you're looking to coast, this isn't the right fit.
Target annual compensation range for the role is €80k €100k.Final seniority leveling and compensation package will be determined based on commensurate experience, qualifications, and demonstrated ability to perform in the senior level role.
Why you should join:
- You’ll be part of a fast-growing startup as it scales from 70 to hundreds of employees
- Customers love us! (see our Customers & Hall of Gems pages)
- Employees love working here (see Repvue & Glassdoor reviews) and stay a long time. Median tenure for Director+ is 5 years and median tenure for all employees is 3+ years.
- We just had our best quarter ever (by >2X) and signed our first 7 digit contract.
- We will be cash-flow positive by the end of the year and can create our own destiny.
- We're a remote-first company with employees across the Americas and Europe
- We have company & department-wide in-person off-sites around the world so that everyone stays connected
- We believe strongly in being customer-focused and data-driven in everything we do
- We value individual differences in the workforce and strive to make everyone feel welcomed and accepted, regardless of their skin color, gender or sexual orientation
- Health benefits & competitive salary