Senior SAP Commercial Support Engineer - L3 – SD/MM

We are seeking a highly skilled and proactive Senior SAP Commercial Application Support Engineer (L3) to join our IT team and lead support activities across SAP Commercial, Logistics, and Fleet operations

Scope

In this role, you will take ownership of complex incidents affecting order-to-cash processes, sales execution, billing operations, fleet logistics, and downstream business integrations. You will play a key role in ensuring continuity, operational stability, and performance across SAP S/4HANA SD/MM and integrated platforms.

You will work closely with commercial teams, operations stakeholders, and technical teams to troubleshoot complex issues, improve operational reliability, and strengthen support maturity across our SAP commercial landscape.

A snapshot of what you will be doing here:

Key Responsibilities

SAP Commercial Support & Incident Management

• Act as the L3 owner for SAP S/4HANA Commercial and Fleet execution processes.

• Serve as the final escalation point for complex operational incidents, commercial disruptions, and integration issues.

• Support and troubleshoot incidents impacting:

• Sales contracts and ad-hoc sales

• Billing plans and billing execution

• Fleet processes, including transfer, consignment, procurement, and scrap

• Provide expert support for:

  • Usage-based and contract billing scenarios

  • Equipment and fleet movement processes

• Ensure continuity and operational stability for commercial and logistics execution processes

SAP SD/MM & Integration Support

• Investigate and resolve complex issues across SAP SD ↔ MM ↔ PM ↔ FI integrations.

• Support and troubleshoot custom ABAP-based billing engine processes

• Perform deep troubleshooting of:

  • Sales order creation and pricing

  • Billing plans and invoice creation

  • Logistics and stock inconsistencies

• Monitor and stabilize execution-critical integrations and data exchanges between SAP and connected systems

• Analyze and recover failed processing flows impacting commercial and fleet operations

Operational Reliability & Process Improvement

• Assess operational impact of incidents on:

  • Commercial execution and billing

  • Fleet availability and stock accuracy

  • Financial postings and downstream invoicing

• Lead Root Cause Analysis (RCA) and implement preventive improvements

• Participate in SAP upgrades, patches, testing activities, and commercial process enhancements

• Identify opportunities to improve monitoring, operational efficiency, automation, and process stability

• Ensure systems and operational processes comply with internal security and governance standards

Knowledge Management

• Create and maintain knowledge articles, SOPs, troubleshooting guides, and operational documentation

• Mentor and support L1/L2 support engineers on SAP operational processes and troubleshooting techniques

• Collaborate with business operations teams, vendors, and technical stakeholders to ensure efficient issue resolution

• Contribute to improved support processes, ticket categorization, escalation handling, and SLA performance

We are looking for someone who:

Essential qualifications:

• Proven experience as an L3 SAP Application Support Engineer or similar senior support role supporting SAP SD/MM environments

• Strong experience supporting SAP S/4HANA SD/MM in production environments

• Functional support experience across:

  • SAP SD order-to-cash processes

  • SAP MM logistics and stock processes

• Strong SD expertise including configuration of:

  • Pricing procedures, conditions, and access sequences

  • Sales document types and copy control

  • Billing plans and sales contracts

• Strong MM expertise including configuration of:

  • Movement types and stock handling (SAP MM/IM)

  • STO and customer consignment

  • Serialized materials

  • Master data objects including Equipment and Functional Locations

• Experience with:

  • S/4HANA and Fiori configuration

  • Equipment and functional locations

  • SD/MM/PM/FI integrations

• Basic understanding of SAP roles and authorizations

• Strong troubleshooting expertise across:

  • Sales order creation, pricing, billing plans, and invoice generation

  • Logistics and stock inconsistencies

  • Fiori troubleshooting

• Experience with ITIL practices and ITSM tools such as ServiceNow

• Strong stakeholder communication and operational coordination skills

Preferred qualifications:

• Experience with Resource Related Billing (RRB / DIP).

• Knowledge of Subscription Order Management and SAP BRIM.

• Experience with output forms and BRF+.

• Exposure to RAP applications troubleshooting

• Understanding of CDS Views and Fiori Embedded Analytics.

• Experience with SAP BTP integration and modern integration frameworks

• Experience mentoring team members and leading operational knowledge-sharing initiatives

We think you will love working with us

You will join a team that values ownership, structure and collaboration. You will work closely with colleagues in Belgium and Malaysia and contribute to a delivery model that operates across regions. Decision making is practical and close to the teams, and you will have space to take initiative and influence quality standards across multiple product lines and delivery regions.

We are also offering:

• Opportunities to learn from a talented local and global team to grow your career.

• Supportive, diverse, and open-minded workplace culture.

• Comprehensive insurance coverage including personal accident and term life insurance.

• Employee events, recognition programs, and flexible working arrangement.

• Be part of a dynamic business at the heart of the aviation industry—your work helps keep global airports running!

Our company

At TCR Group, we are committed to revolutionizing the aviation industry by providing integrated solutions for Ground Support Equipment (GSE). Our services include GSE rental, leasing, and maintenance.

With headquarters near Brussels and a team of 1800+ employees, we operate globally across over 200 airports in America, Europe, Asia Pacific, and the Middle East. Our dedication to excellence makes us a trusted partner for customers worldwide.

Ready to grow your career and make an impact?

Apply now or get in touch with us.