About the team
The Frontline Support, Operations team sits at the center of Zillow’s revenue engine, partnering closely with sales, operations, and cross-functional stakeholders to build the processes, data workflows, and governance that help teams do their best work. We focus on creating accurate, scalable, and efficient systems that give sellers the visibility they need to plan effectively, manage pipeline confidently, and execute with consistency. It’s a collaborative team for people who enjoy solving complex operational challenges, improving how work gets done, and enabling customer-facing teams through thoughtful, data-informed support.
About the role
The Senior Sales Systems Manager strengthens Zillow's revenue engine by owning the systems, data workflows, and integrations that enable sales and customer success teams to execute predictably. This role combines hands-on platform expertise, process optimization, and cross-functional coordination to ensure sellers have accurate, timely information and scalable, reliable systems built on Salesforce, Gong, and Chili Piper.
You will get to:
- Design and deliver cross-platform solutions that improve lead routing, scheduling, sales engagement, customer onboarding, and sales-to-customer-success handoffs. Translate business needs into technical requirements, acceptance criteria, and measurable outcomes.
- Configure and optimize Salesforce, Gong, including Engage and Forecast, and Chili Piper. Partner with Product and Engineering to determine when to use native capabilities, integrations, custom development, or engineering-supported solutions.
- Develop AI-enabled tools and customer-workflow automations that reduce manual effort and improve execution. Connect systems through APIs and other integration patterns, with appropriate testing, access controls, and human oversight.
- Lead complex troubleshooting and escalated issue resolution across platforms, integrations, and data flows. Identify root causes, validate fixes, and address recurring failures rather than relying on repeated workarounds.
- Lead or support user acceptance testing and technical release readiness, including test planning, super-user coordination, defect management, launch recommendations, and post-launch validation. Partner with Enablement and business leaders to support adoption.
- Establish sustainable production ownership through documentation, monitoring, secure credential management, deployment and recovery practices, and knowledge transfer. Ensure critical workflows can be maintained by the team rather than a single individual.
- Manage priorities, dependencies, and delivery commitments across stakeholders. Communicate progress and business implications clearly, surface risks early, and coordinate with partner teams on work outside the role’s ownership.
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
- 8+ years of relevant experience in sales systems, revenue operations technology, business systems, or a related field, with demonstrated ownership of complex solutions from discovery and design through implementation, launch, and ongoing improvement.
- You bring strong hands-on Salesforce expertise, including configuration, Flow, permissions, data models, and integration troubleshooting. You understand how account, contact, opportunity, and ownership structures affect downstream workflows.
- You have built and deployed AI-enabled solutions and workflow automations, not simply used AI productivity tools, and can explain their value, limitations, safeguards, and ongoing support needs.
- You can develop, read, debug, and maintain integration or application code in a language such as Python or JavaScript/TypeScript. You understand APIs, authentication, webhooks, error handling, and version control, and can use SQL to investigate data-quality and integration issues.
- You have delivered systems changes through structured testing and release practices, including user acceptance testing, defect resolution, and post-launch stabilization.
- You communicate technical topics clearly to audiences with different levels of expertise, manage competing priorities thoughtfully, and build productive partnerships across business and technical teams.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.
How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.
Zillow is honored to be recognized among the best workplaces in the U.S. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.