Senior Sales Advisor-St. Laurent

SCOPE OF JOB

The role of the store sales team is to provide a client experience consistent with the VinFast brand and vision, engage with clients to generate brand and product excitement, and to guide clients through the process of becoming VinFast vehicle owners. The Senior Sales Advisor is responsible for the sale of VinFast Canada electric vehicles directly to clients. This role will support the sales cycle from prospect to purchase, and requires tracking all client and sales activities. Additionally, the Senior Sales Advisor is also responsible for the management, mentorship and training of a small team of assigned Sales Advisors. The Senior Sales Advisor leverages their considerable experience to help their junior colleagues become highly skilled sales professionals who can meet performance objectives while providing an outstanding customer experience. The Senior Sales Advisor also provides support and works in a highly collaborative manner with all members of the VinFast retail and wholesale organization.

RESPONSIBILITIES & KEY ACTIVITIES:

Represent the values of VinFast with every client interaction by displaying deep passion and generating excitement with clients who are joining the VinFast Family
Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
Continually demonstrate excellence in all work activities
Actively manage the pipeline of prospects and leads to convert opportunities into deliveries
Lead a team of Sales Advisors providing oversight, guidance and mentorship
Master and maintain familiarity with all VinFast product features and functionality
Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
Collaborate with team members in other functional areas of the business and external partners to ensure a seamless client sales experience
Responsible for meeting and exceeding KPI’s as outlined by Sales Manager for Pre-Delivery and Post-Delivery of Vehicles.
Contribute to a positive and inclusive culture focused on hard work, innovative thinking, and having fun
Adhere to all VinFast brand standards including store cleanliness and appearance, merchandising, dress code, etc.
Perform Ad-Hoc tasks as required

WHAT YOU BRING ALONG

Bachelor’s degree preferred
Minimum of 2 years of experience in retail, client services, or sales
Experience managing a sales pipeline in various CRM applications and lead management software
Excellent oral and written communication skills
Strong interpersonal skills
An interest in leadership and mentoring
High level of attention to detail and organization
Holds or can obtain and maintain a Vehicle Salesperson License as required by the provincial guidelines
Valid driver’s license and 2 years of driving experience with a clean driving record
Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our potential, as well as existing clients
Automotive experience not required, but a plus

Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
Ability to work evening hours, weekends and holidays