Senior Repair Technician (Warehouse Ops)

Position Overview

The Sr. Repair Technician will lead the training of new repair technicians, assist with interviewing and onboarding repair technicians, prioritize repairs based on utilization/sub rental data and assign weekly priorities to the technician team. This position is responsible for facilitating and conducting repair of Encore owned equipment and supporting equipment transportation, scanning, tracking, internal billing, and other warehouse functions. The Sr. Repair Technician is responsible for implementing & overseeing quality control (QC) processes. Additional responsibilities include maintaining spare parts inventory, documenting the repair process, and providing overall assistance to internal and external team members. The Sr. Repair Technician will report to one of the following: Warehouse Operations Regional Director, Warehouse Operations Director, or Warehouse Operations Manager.

Key Job Responsibilities

Manage Weekly Repair Strategy

• Review and Prioritize repair needs with direct supervisor and partnership with the Mgr, Warehouse Operational Excellence.

• Assign tasks to repair technicians for completion each day/week.

Training

• Provide training and guidance for repair technicians locally and throughout Encore’s network to expand their repair skills.

• Identify need for manufacturer-based training/certification for specialty equipment.

• Ensure all SOP’s and guidelines are in place and adhered to.

Equipment Maintenance

• Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.

• Support all Quality Control processes and procedures.

• Designs and builds miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.

• Maintain relationships with vendors and order necessary parts to complete repairs.

• Visit Encore hotel locations to inspect gear and identify items in need of repair.

• Establish and provide reporting on key repair metrics and ROI.

Technology Advancements

• Research and test new equipment.

• Prepare synopsis of benefits, costs, and downfalls of new equipment.

• Proactively look for product advances and manufactured related problems with equipment.

• Purchase shop related items.

Customer Service

• Provide excellent service and strive to exceed the expectations and needs of internal and external customers.

• Maintain positive relationships with Encore teams through effective communication and excellent service.

• Provide repair status updates to internal and external customers.

Equipment Handling and Tracking

• Pick, scan, and stage outgoing equipment for transport.

• Sort, scan, and perform QC on incoming equipment.

• Re-shelf equipment after gear is sorted and QC process completed.

• Perform annual physical inventory of equipment.

• Load and unload equipment from vans, trucks, and tractor-trailers.

• Assist with equipment deliveries or on show site as directed.

• Keep work area orderly.

Systems Knowledge

• Understands company processes and follows procedures.

• Utilize Navigator software to manage pick lists and track equipment orders.

• Utilize iProcurement to order parts.

• Utilize Master Repair Log to maintain work order database.

• Complete systems entry and paperwork in a timely and accurate manner.

Job Qualifications

• Minimum of an associate’s degree or diploma in a related technical discipline, or equivalent formal military technical training.

• Minimum 5-year experience in component level fault isolation and repair.

• Completion of all Tech 100 courses within Encore University.

• Experience in the repair of professional/semi-professional A/V and lighting equipment (or consumer electronics) is a definite plus.

• Demonstrate ability to troubleshoot and repair analog and digital circuitry to the component level.

• Ability to competently use test-equipment such as DMM, oscilloscope, and signal generators.

• Clean soldering/DE soldering skills on both thru-hole and surface mount components.

• Self-motivated, resourceful individual with the ability to work well independently and in groups.

• Good mechanical skills.

• Basic computer/Microsoft Office (Word, Excel) skills.

• Ability to take direction & communicate with managers and subordinates.

• Organizational skills

Competency Group

Deliver World Class Service

• Hospitality

• Ownership

Do The Right Thing

• Demonstrates Self-Awareness

Drive Results

• Ensures Accountability

See The Big Picture

• Decision Quality

• Manages Complexity

Value People

• Collaborates

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).

Physical Requirements

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.

Physical Activities

• Sitting: 2-3 Hours

• Standing: 3-4 Hours

• Walking: 3-4 Hours

• Stooping: 0-1 Hours

• Crawling: 0-1 Hours

• Kneeling: 0-1 Hours

• Bending: 0-1 Hours

• Reaching (above your head): 0-1 Hours

• Climbing: 0-1 Hours

• Grasping: 0-1 Hours

Lifting Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Carrying Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Auditory/Visual Requirements

• Close Vision: Frequently

• Distance Vision: Frequently

• Color Vision: Frequently

• Peripheral Vision: Continuously

• Depth Perception: Frequently

• Hearing: Continuously

Pushing/Pulling Requirements

• 0 - 15 lbs.*: Frequently

• 16 - 50 lbs.*: Frequently

• 51 - 100 lbs.: Occasionally

• Over 100 lbs.: Occasionally

Note: The physical requirements marked with an asterisk () indicate activities performed without assistance. *

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Warehouse

Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.

The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

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