Senior Release Engineer

The Opportunity

What You'll Do

• Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments.
• Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership.
• Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides.
• Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process.
• Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly".
• Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs.

What You'll Bring

• Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment.
• Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure).
• Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git.
• Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow.
• Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners.