Senior Release & Delivery Manager

Project description

Join our Development Center in Bucharest, and become a member of our open-minded, progressive and professional team. In this role you will be working on projects for one our world-famous clients. You will have a chance to grow your technical and soft skills and build a thorough expertise of the industry of our client. On top of attractive salary and benefits package, Luxoft will invest into your professional training, and allow you to grow your professional career.

Responsibilities

• Process governance: · Establish and maintain a comprehensive delivery repository (primarily utilizing Jira) to track the status, milestones, target dates, and ownership of all delivery items. · Define, implement, and continuously improve Release and Delivery Management processes, ensuring seamless collaboration across workstreams · Create, maintain, and publish the Release Overview (ROV), detailing dependencies, scope, key milestones, and planned downtimes for all initiatives (also within JIRA) Release execution: · Maintain a holistic view of all planned production changes (utilizing ServiceNow, dbRIB, etc.) to optimize release windows, resolve scheduling conflicts, and minimize operational risk. · Develop detailed, step-by-step cutover plans for major release weekends, mapping out technical tasks, validation steps, and rollback procedures. · Drive deployment activities by leading the "Control Room," tracking execution progress in real-time, coordinating technical teams, and managing live escalations. · Align release activities with corporate ITIL frameworks, managing emergency changes and coordinate post-implementation reviews (PIRs) to capture lessons learned. Stakeholder management & communication: · Serve as the central liaison between diverse stakeholder groups, including Production Management, Change Management, Test Management, IT Application Owners (IT-AOs), and Application Release Managers. · Prepare for, host, and document critical alignment forums, including routine Delivery and Release Management updates with workstreams and high-profile status calls with Senior Management. · Translate complex technical release risks and delivery statuses into clear, actionable executive summaries for senior leadership.

SKILLS

Must have

• Advanced proficiency in Jira (including workflow setup, customization, dashboard creation, and reporting) and MS Project. ITSM Platforms: Strong practical knowledge of change, incident, and release management workflows within ServiceNow (or similar ITIL-aligned platforms). Expert level in Microsoft 365 suite (Excel, PowerPoint, Word) and experience leveraging AI productivity tools (e.g., MS Copilot) to streamline administrative and reporting workflows. Release & Project Management: Proven experience in project-, release management and modern software delivery lifecycles (SDLC), utilizing both Agile (Scrum/Kanban) and Waterfall methodologies. ITIL Framework: Solid understanding of ITIL best practices, particularly Service Transition (Change, Release, and Deployment Management). Outstanding verbal and written communication skills in English, with a proven ability to present to, negotiate with, and influence Senior Management. A self-driven attitude with the capability to identify delivery bottlenecks or deployment risks early and implement mitigation strategies independently. Important: Comfort operating in a fast-paced environment with a high workload. Ability to support night and weekend shifts during critical production deployment windows.

Nice to have

Preferred / Desirable Skills • Professional certifications in Project/Release Management (e.g., PMP, Prince2, ITIL v4, or SAFe/Scrum Master certifications). • Basic understanding of CI/CD pipelines, DevOps practices, and automated deployment tooling. • Experience working in highly regulated industries (e.g., Financial Services or Banking).